Program Analyst; Quality, Compliance & Informatics; 802

Reporting to the Vice President, Quality and Data Integration, this hybrid role requires three days per week in the office and two days working remotely. Occasional travel to health clinics within the health system may be necessary to meet with key stakeholders. Sponsorship and/or E-Verify eligibility is not available for this position.

Core Competencies

• Problem Solving: Ability to analyze thoughts and information and propose creative alternative solutions that meet unique needs.
• Analyzing and Deciding: Generates sound options and makes rational decisions by thoroughly analyzing all aspects of a problem or issue.
• Communicating and Presenting: Shares ideas and information across diverse audiences to drive business performance and effectiveness.
• Interpersonal Savvy: Develops effective relationships with stakeholders; creates a sense of team spirit by being cooperative, respectful, and supportive towards individuals and groups.
• Resilience and Adaptability: Demonstrates high level of tolerance for stress; copes well with ambiguity or setbacks; receptive and adaptive to work-related changes.

Qualifications

• Bachelor’s degree in Public Health, Urban Studies, Mathematics, Information Management, or related field.
• Preferred experience working in a Federally Qualified Health Center or Community Mental Health Center.
• Must have experience with monitoring outcomes data and performance indicators.
• Prior experience and demonstrated proficiency with electronic medical records (e.g., Epic), Microsoft Office Suite (e.g., Excel, Word), reporting packages (e.g., Business Objects), and database management (e.g., SQL, CRM's such as Salesforce).

Responsibilities

• Perform data governance and analysis functions for regulatory compliance and clinical quality outcomes, with specific focus on internal and external reporting requirements.
• Work with Quality Improvement Managers to establish baselines, conduct variation analysis, and support data collection.
• Develop and implement relevant, objective measurement systems and reporting tools to identify opportunities for quality improvement and inform strategic planning and decision-making.
• Manage and maintain dashboard tools that reflect trends in patient populations, staff performance, and agency operations, as well as clinical outcome metrics.
• Synthesize data for consumption and understanding by diverse stakeholders—extract key points, trends, and patterns for leadership, including translation of information into visual representations.
• Work collaboratively with Quality Improvement Managers and Program Managers to interpret compliance and clinical outcome results, and provide guidance for ongoing training and feedback to staff throughout the agency and Board of Directors.
• Effectively communicate information to program leadership, providing supporting documentation to prioritize business needs.
• Collaborate with program leadership, compliance, and quality improvement teams to ensure adherence to expected outcomes and standards.
• Monitor the accuracy, completeness, and validity of reporting prior to distribution and ensure the integrity of data through ongoing analysis.
• Work with IT staff to research, select, and implement relevant tools and/or systems to help build the infrastructure for data collection and reporting.
• Other duties as assigned.

Schedule

• Hybrid: three days per week in the office, two days working remotely.
• Occasional travel to health clinics within the health system.