Program Analyst

About the role

At TransWest, we design, implement, and manage world-class transportation systems for some of the most recognizable organizations globally. With a relentless focus on reliability, safety, and exceptional client service, we are redefining the way people commute while supporting our clients' sustainability and operational goals. As a Transportation Business Analyst at TransWest, your mission is to transform data into decisions. You'll be the storyteller behind the strategy—providing the insights that power everything from daily operations to quarterly planning. If you're driven to deliver clarity, inspire confidence, and solve complex problems through data, this is your chance to shape the future of how we move.

Compensation

$90,000 - $110,000 / year
Annual Discretionary Bonus Program

Benefits

• Medical, Dental, Vision & Life Insurance
• 401k with matching
• Annual pay raises
• Holiday pay
• Paid time off up to 80 hours per year with increasing amounts based on your years of service

Responsibilities

• Analytical Leadership
• Gather, validate, and analyze data sets coming from a range of sources across commute, campus, and on-demand programs
• Identify trends, develop forecasts, and offer strategic recommendations to improve service and efficiency
• Monitor performance metrics and SLA’s including ridership, OTP, GPS, fleet maintenance intervals, parking occupancy, and incident reports
• Collaborate with clients and client stakeholders to fulfill reporting requests and provide actionable insights
• Program Reporting & Storytelling
• Develop dashboards and scorecards in Power BI for internal teams and external client use
• Prepare daily, weekly, and monthly reports to inform MBRs, QBRs, and client presentations
• Create compelling data visualizations and presentations to communicate key findings and outcomes
• Operational Collaboration
• Partner with Dispatch and Operations to monitor and validate incidents and service reliability
• Deliver actionable insights to Program Managers to support client communications and decisions
• Field incoming questions and issues across chat, email, phone, and tech platforms, supporting real-time decision-making
• Optimization & Insight Delivery
• Proactively identify opportunities to enhance service performance and client value
• Recommend operational changes to Program Team based on historical data, current metrics, and predictive modeling
• Support new business planning efforts by contributing data-informed logistics strategies

Requirements

• Associate's degree or equivalent work experience in Business, Data Analytics, Operations, Transportation, or a related field
• Minimum of 1 year of experience analyzing data, interpreting trends, and developing actionable recommendations
• Proficiency in Microsoft 365, including advanced skills in Excel and working knowledge of Word, PowerPoint, Teams, and Outlook
• Experience supporting programs, projects, or operational initiatives in a professional environment
• Experience in transportation operations, transportation demand management, transit, mobility services, logistics, or a related field
• Strong organizational skills with the ability to manage multiple priorities independently while collaborating effectively within cross-functional teams
• Excellent written and verbal communication skills with the ability to present complex information in a clear, concise manner

Preferences

• 1+ years of experience building and using PowerBI dashboarding and data visualization
• Proven ability to identify trends, develop strategies and implement solutions to drive results
• Knowledge of Transportation technology like Tripshot, and systems or ability to learn quickly

Culture & Core Values

Model TransWest's culture of safety, inclusion, and data-informed decision making. Be a strong communicator and collaborator across all levels of the organization. Embrace our entrepreneurial, fast-paced environment while balancing rigor and creativity.

TransWest Culture

Come join our close-knit team. We enjoy having summer BBQ's, holiday parties, games, contests and so much more at our bus yards and in the office.

Our Commitment to Diversity, Equity, Inclusion, and Belonging

At TransWest, we pride ourselves on building a diverse workforce and collaborative spaces where people of different lived experiences, backgrounds, abilities, and identities can thrive. Everyone on the team at TransWest emphasizes and practices our core values every day that are based on continued growth, reliability, safety, caring for our work, clients, and each other. Our commitment to diversity, equity, and inclusion is an evolving area where we will continue to listen and learn from our team members, business partners, community partners, and thought leaders to optimize our impact.