Professional Services Specialist - Policy (Fire)

About the role

The Professional Services Specialist plays a key role in ensuring that clients are satisfied with Lexipol’s policy content and platforms, that it meets their business needs, and that any issues are promptly and effectively resolved. The Professional Services Specialist is responsible for designated projects with specific scopes of work to be completed within specified timelines using established methods.

Responsibilities

• Leverage the team’s collective expertise to the benefit of the client agency by providing high quality project leadership and guidance and to complete the assigned scope of work within established timelines.
• Apply your knowledge and understanding of risk management principles, practices, and their application within an agency.
• Review agency existing policies and procedures to identify levels of alignment with Lexipol Master Policy Content.
• Provide project leadership and direction in a remote collaborative team environment.
• Initiate discussion and provide expert guidance around policy editing decisions in compliance with Lexipol’s Legal guidelines.
• Conduct detailed editing of policy to ensure it is applicable, practical, and functional for the agency while keeping with the Lexipol guidelines, style, and format.
• Oversee the implementation process from start to finish based on the assigned scope of work. This involves setting timelines, coordinating tasks, managing resources, and ensuring that projects are completed on time and within budget.
• Collect feedback from clients on the content and software and its implementation process. Use this feedback to recommend improvements to Professional Services practices and Content/System changes.
• Prepare reports on project progress, challenges, and outcomes.
• Maintain thorough documentation of the implementation process and client interactions.
• Manage an assigned agency’s Daily Training Bulletins (DTBs).
• Work with clients to implement policy updates.
• Coordinate collaborative review of policy updates with the client.
• Make necessary edits as needed and determined by the client.
• Release policy updates at the direction of the client.
• Maintain client’s program records and reports.
• Provide training to clients on how to use the software effectively. This could be in the form of one-on-one sessions, group workshops, or creating instructional materials. Additionally, offer ongoing support and troubleshooting for any issues that arise post implementation.
• Meet or exceed project timelines.
• Successfully work and coordinate client communication within a remote and collaborative team environment.

Qualifications

• Public Safety leadership experience in law enforcement, fire, or corrections with at minimum first line leadership experience.
• Demonstrated public safety agency policy management and editing experience.
• Motivated self-starter with a record of being able to operate with little supervision in a remote work environment.
• Comprehend and present information and ideas as part of a collaborative team environment.
• Bachelor’s degree in criminal justice, fire science, business administration or a relevant field is required with minimum two years’ relevant experience; or Associate degree with minimum four years of commensurate experience in development of policy and procedures and the application of the law to public safety agencies; or Minimum ten years’ commensurate experience without a degree.
• Understanding of public sector risk management principles, practices, and their application.
• Exceptional project, organization, and time management skills.
• Ability to learn and apply new technology applications within a reasonable time period.
• Proficient with Microsoft Office applications (e.g., Word, basic Excel, Outlook, Teams, PowerPoint) and common internet resources.
• Ability to build and maintain positive working relationships with public safety agency personnel and internal stakeholders.

Preferred Experience

• Prior experience with Lexipol’s online content delivery system or similar policy/content management platforms preferred.
• Experience as an Accreditation Manager or supporting accreditation programs and processes within a public safety agency.
• Experience managing or supporting policy implementation projects for public safety agencies.
• Experience using project management, CRM, or content management systems to track work, timelines, and customer deliverables.
• Experience working in a remote, customer-facing professional services environment.

Target Outcomes/ Target Results

• Consistently provide accurate assessment of Client’s policies and procedures to determine appropriate preliminary dispositions.
• Proficiently review agency content at rate of fifteen pages per hour.
• Complete all projects within assigned timeframes.
• Consistently provide high-level customer service to clients.
• Maintain knowledge of Lexipol content and updates by reviewing material consistently.
• Maintain a utilization rate of >75% monthly.
• Attain quality performance levels of >80% overall for position’s essential skills within first year.
• Attain understanding of >80% of the processes identified as essential for this position first year.

Employee Value Proposition

The Professional Services Team is a high-performance team predominantly consisting of public safety veterans focused on ensuring public safety agencies have policies that are applicable, practical, functional, and constitutionally sound. The workload and commitment of our team is best suited for individuals who are detail oriented, organized, and task driven. As part of the Lexipol Customer Experience Group, the Professional Services Team is committed to ensuring every customer enjoys their experience working with Lexipol and appreciates the value of our services and support. The Professional Services Team meets regularly to stay connected, receive training, discuss process improvements, and stay informed about company-wide changes and opportunities. With our focus on great customer experience, we spend a lot of time working in small to medium-sized collaborative meetings with clients and forge long-lasting relationships with agency members. As Lexipol continues to grow, the Professional Services Team continues to have opportunities for career advancement and promotion.

The Environment

The Professional Services Team reports to a regionally assigned Senior Project Manager who understands the technical and business needs of the team and is committed to building partnerships, generating ideas, making continuous improvements, providing resources, refining processes and supporting the success of each team member. Our team drives projects to completion and acts as a force multiplier to ensure work is accomplished with proper input, decision making, and direction from the client. Our team is driven by the ability to provide critical support to the public safety industry. Many of our team members are public safety veterans. We leverage our collective experience of more than 2,000 years to the benefit of the public safety industries we support every day. We celebrate successful collaborations, give praise publicly and frequently, want to learn from one another and are dedicated to each member of the team maximizing their potential.

Compensation and Benefits

Hourly rate for this role is $30 - $32/hr., based on credentials and experience.

About Lexipol

Lexipol is the leader in advancing total readiness for public safety agencies, helping leaders reduce risk, ease administrative burdens, and strengthen community trust. Trusted by more than 12,000 agencies nationwide, Lexipol delivers a unified platform that integrates policy, training, wellness, and reporting to simplify operations and support data-informed decisions. By equipping leaders and teams with the tools, insights, and support they need, Lexipol makes readiness possible—today and for whatever comes next. Learn more at www.lexipol.com.

Lexipol Is an Equal Opportunity Employer (EOE)

Lexipol, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, gender, national origin, age, sex, pregnancy, disability, sexual orientation, gender identity or expression, veteran status, genetic information, or any other non-job-related characteristic. Lexipol complies with applicable federal, state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leave of absence, compensation, and training.