Professional Services Project Manager IV-

What's the Job?

Lead the implementation of new contact center technology solutions across multiple regions and business units.

Career Coordination: Coordinate the rollout process, ensuring seamless adoption and deployment of CCaaS platforms.

Training Programs: Manage training programs, staffing readiness, and quality control processes to support project success.

Requirements Analysis: Gather and analyze business requirements, develop reporting strategies, and communicate effectively with stakeholders.

Workstream Management: Oversee multiple workstreams simultaneously, ensuring adherence to project timelines and standards.

What's Needed?

• Project Management Experience: 5-10+ years of project management experience, with a focus on contact center or CCaaS environments.
• Implementation Experience: Experience with enterprise-level technology implementation and large-scale transformation projects.
• Leadership Skills: Strong leadership skills with the ability to coordinate cross-functional teams.
• Communication Abilities: Excellent stakeholder engagement and communication abilities.
• Compliance Knowledge: Knowledge of federal compliance standards and quality assurance practices.

What's in it for me?

• Impactful Projects: Lead projects that transform customer engagement operations.
• Innovative Team: Collaborate with a diverse and innovative team dedicated to excellence.
• Dynamic Environment: Work in a dynamic environment that values continuous improvement and professional growth.
• High-Value Initiatives: Contribute to high-revenue initiatives critical to organizational success.
• Forward-Thinking Organization: Be part of a forward-thinking organization committed to operational excellence.