Professional Services Project Manager

About the role

We are seeking a Professional Services Project Manager to join our Customer Success – Support team. This role is full-time and remote.

Responsibilities

• Manage professional services projects from start to finish, ensuring timely delivery and quality outcomes.
• Collaborate with cross-functional teams including product, sales, and customer success to align project goals and objectives.
• Develop and maintain strong relationships with clients to ensure their satisfaction and retention.
• Provide guidance and training to internal teams on best practices for managing client engagements.
• Identify opportunities for process improvement and implement changes to enhance efficiency and effectiveness.

Requirements

• Bachelor's degree in Business Administration, Project Management, or a related field.
• Minimum 5 years of experience in project management, preferably within a customer-facing or professional services environment.
• Experience working with AI tools to support project management processes.
• Strong communication and interpersonal skills to build and maintain relationships with clients and internal stakeholders.
• Ability to manage multiple projects simultaneously and prioritize tasks effectively.
• Proficiency in Microsoft Office Suite, particularly Excel for project tracking and reporting.

Qualifications

• Proven ability to manage complex projects and meet deadlines.
• Experience with Agile methodologies and project management tools such as Jira or Trello.
• Excellent problem-solving and decision-making skills.
• Ability to work independently and as part of a team.

Skills

• Strong organizational and time management skills.
• Excellent written and verbal communication skills.
• Ability to analyze data and make informed decisions.
• Experience with CRM systems and customer relationship management.

Benefits

• Competitive salary commensurate with experience.
• Flexible work schedule to accommodate remote work.
• Health insurance coverage.
• Professional development opportunities.
• Employee recognition program.

Pay

Salary is competitive and commensurate with experience.

Schedule

The role is full-time and requires flexibility to accommodate remote work.

Note: The above details are subject to change and final terms will be discussed during the interview process.