Professional Services Operations Manager

What's the opportunity?

We’re looking for an analytical and experienced Solutions Operations Manager to join our Revenue Operations department, supporting our growing Professional Services (ProServ) and Solutions Engineering (SE) organizations. Our mission in RevOps is to empower Fin's go-to-market teams with the systems, insights, and strategies that drive predictable revenue growth and exceptional customer experiences.

What will I be doing?

• Design, refine, and manage scalable processes that improve how our SE and ProServ teams plan, deliver, and measure impact.
• Build data-driven frameworks and dashboards that bring visibility to performance, forecasting, and business outcomes - including POC effectiveness, attach rates, and post-engagement performance of our AI Agent, Fin.
• Partner with ProServ leadership to monitor Fin Activation Rate, Go-Live Rate, and Time to Go-Live, ensuring launches are efficient and customer outcomes are achieved on schedule.
• Measure and analyze Utilization, Services Attach Rate, and Bookings/Margin performance to drive operational excellence and forecast delivery capacity.
• Analyze trends and surface insights that influence strategic decisions and operational priorities.
• Persistently improve operational systems and tools - such as RocketLane and Salesforce - that power day-to-day execution.
• Serve as a trusted advisor, providing clear points of view, recommendations, and structure in a fast-changing environment.

What skills do I need?

• Bachelor’s Degree.
• 5+ years of experience in Solutions Operations, ideally directly supporting ProServe & SE teams within a high-growth SaaS or AI company. Experience with Partners preferred.
• Advanced Data Modeling & Analytics: Expert Excel/Google Sheets; translate complex data into actionable insights.
• Strong Project Management: Manage multiple projects from scope to delivery; organized & detail-oriented.
• Clear Communication: Concise written/verbal skills; adept at presenting insights to leadership.
• Strategic Business Acumen: Translate solutions strategy into operational plans; proactive problem-solver.

Benefits

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for employees, friends, and family!

Policies

• Hybrid working policy
• Radically open and accepting culture
• Equal Employment Opportunity policy