Professional Services Manager, Interview Room

About the role

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Responsibilities

• Lead, coordinate, and manage installations to ensure efficiency and speed leading to an excellent customer experience.
• Ensure 3rd party installers (cable running/connections) and Interview Room customers are up-to-speed on installation status through daily report outs/ stand up meetings.
• Ensure individual regular and reliable attendance, demonstrating commitment to work responsibilities.
• With minimal assistance, deploy hardware and software solutions in a dynamic environment.
• Exhibit flexibility to undertake additional projects and adapt to evolving priorities.
• Offer guidance to customers on optimal hardware placement, tailoring solutions to enhance their workflows, and establish a thorough and compliant interview data collection environment.
• Develop accurate installation diagrams and thorough documentation for the implemented solution.
• Engage with key technology decision-makers such as Chiefs of Police, Command staff, Sheriffs, Directors of IT, and program managers after the sale.
• Conduct training sessions for both technical and non-technical staff, ensuring they are proficient in using and providing basic support for the Axon Interview solution.

Qualifications

• Experience at/with law enforcement agencies highly valued
• Technical acumen - experience with, or the ability to understand and quickly become proficient with installation of networks, cameras, microphones, and touch panels
• Proven team leadership skills (cross-functional) - supporting customers/ 3rd parties to achieve objectives is highly valuable
• Aptitude to work within a team and as an individual contributor, showing exceptional communication skills
• Strong critical thinking and problem-solving skills - having the ability to look around corners and proactively solve issues before they occur.
• Desire to work with a team or visit clients in person, weekly. (This position does not have a residency location requirement, but successful candidates must reside within reasonable proximity to a major airport.)
• Ability to, or quickly understand, how to troubleshoot network connectivity issues
• Basic understanding of:
  • IP Camera, network audio video, POE technologies.
  • TCP/IP layers, local area networking, physical layer infrastructure.
  • IP-based Ethernet networks, including layer 2, LAN, WAN
  • Low voltage data cabling.

Benefits

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• Employee Resource Groups (ERGs)
• And yes, we have snacks in our offices

Pay

$66,000 - $105,600 USD

Schedule

Location: Remotely from the United States, Domestic Traveling Role, On the road 80% (Mon-Fri)