Professional Services Manager

About the role

As a Professional Services Manager at First Advantage, you will have end-to-end ownership of the on-boarding experience for our enterprise clients across our product suite. You will work cross-functionally with Sales, Product, Technology, and Client Success teams to seamlessly integrate clients into our environment, focusing on value realization and time to revenue.

Responsibilities

• Design client-centric implementation project plans and quarterback delivery of end-to-end lifecycle
• Be a subject matter expert across Sterling platforms and products, partnering with internal stakeholders to successfully architect, implement, and manage client solutions
• Navigate complex issues, both technical and non-technical, using sound judgment and data to make decisions that benefit our clients
• Lead scoping, documentation, and interpretation of client implementation requirements, providing simple, actionable guidance to help customers execute alongside you
• Champion successful customer outcomes and innovate ways to improve our customer implementation processes
• Directly impact the Company's time to revenue to drive corporate performance

Requirements

• A 4-year degree in a technical or related field, with an MBA being a plus
• 5+ years of project management/program implementation experience, preferably in HCM or background services industry
• Prior experience working closely with Sales/Client Success Teams during the pre-sales stage, onboarding, and supporting enterprise-level B2B SaaS solutions
• Extensive and successful onboarding (implementation/deployment) of enterprise-sized clients
• Solid experience with integrations for Enterprise Level accounts; you won't code, but you'll lead pre- and post-production testing and configuration with leading ATS/HRIS applications
• Expertise in optimizing client integrations and achieving high levels of client satisfaction
• Superior motivational capabilities and people skills that inspire clients and drive collaboration across multiple layers of an organization
• Excellent client-facing, presentation, and communication skills that deliver clear messages and create positive and impactful experiences for clients
• Solutions Consulting background would be an asset when working on the pre-sale plans
• Analytical and problem-solving skills and the ability to troubleshoot issues
• Work well under pressure and are not risk-averse and comfortable taking on challenges

Qualifications

• Possible travel in the future, when deemed safe, could be 25% or more

Skills

• Strong project management and leadership skills
• Technical proficiency with Sterling platforms and products
• Excellent communication and interpersonal skills
• Ability to navigate complex issues and make data-driven decisions
• Experience with integrations for Enterprise Level accounts
• Strong analytical and problem-solving skills
• Ability to work under pressure and take on challenges

Benefits

• Competitive salary range of approximately $80-90k
• Medical, Vision, Dental, and supplementary benefit plans, including paid Parental Leave and Bereavement
• 401(k) with an employer match and an Employee Stock Purchase Plan (ESPP)
• Flexible and competitive Paid Time Off (PTO) and 9 paid company holidays
• Volunteer Time Off Policy (VTOP) up to 10 hours a year