Professional Services Manager

Client Relationship Management

Establish and maintain strong relationships with key stakeholders within CDW and clients.
Understand client business objectives, challenges, and expectations to ensure alignment of services with their needs.
Understand and participate in activities related to account planning.

Execution and coordination of client business reviews.

Engagement Leadership

Assist in leading the end-to-end cycle of professional services engagements, including consultation, service design, implementation, integration, management, and support.
Support in defining project scopes, set timelines, and ensuring that projects are executed efficiently and effectively.
Multi-practice services engagement and resource alignment.

Team Mentorship and Development

Mentor a team of sales professionals, pre-sales services consultants and project managers, fostering a culture of collaboration, accountability, and continuous improvement.
Conduct continuous improvement reviews and provide guidance to team members to enhance their skills in services sales and client satisfaction.

Service Design and Development

Collaborate with clients and pre-sales to design tailored service solutions that meet their specific needs and objectives.
Provide support and ensure that service offerings are documented, standardized, and aligned with industry best practices.
Work with delivery teams to optimize delivery mix for client success and profitability.

Performance Monitoring and Reporting

Provide support in establishing key performance indicators (KPIs) to measure engagement success and client satisfaction.
Provide regular updates to internal stakeholders and clients on project status, performance metrics, and identified opportunities for improvement.
Ensure client delivery consistency through services engagements.
Conduct continuous improvement reviews and provide guidance to team members to enhance their skills in services sales and client satisfaction.
Monitor AOR services financials and foster continuous improvement metrics.

Services Gross Profit Expansion

Understands billable utilization targets and assists in driving CDW first delivery.
Sure profitability through refinement of CDW badges and third-party partner delivery mix in pre-sales function.

Risk Management

Proactively identify potential risks associated with service delivery and develop mitigation strategies to address them.
Manage escalations and resolve issues that may impact project success or client satisfaction.
Upsell and Cross-Sell Opportunities.

What we expect from you

• Bachelor’s degree or equivalent experience and, 7 years of consultative professional services sales, and delivery, with a proven track record of managing large-scale projects and client engagements.
• Or 11 years of consultative professional services sales and delivery experience
• Consulting, Consultative Sales or Project Management experience with large enterprise cross-brand projects, including 5 years hands-on experience with one or more ITS domains
• Demonstrated experience leading advanced and complex technology projects in support of business initiatives.
• Proven ability to understand clients’ business challenges, build trusted advisor relationships, and lead business and strategy discussions with clients, influencing client decisions.
• Ability to engage in difficult conversations with pre-sales, project teams and clients on issues, risks and escalations, up to and including executive conversations.
• Develop longer-range project plans and schedules to complete complex projects or new solution/product development.
• Previous experience in a leadership role, managing cross-functional teams and driving performance is preferred.
• PMP and Sales Accreditations preferred.
• Consulting experience with Fortune 500 clients preferred.
• Strong interpersonal and communication skills, with the ability to build relationships at all levels of the organization and with clients.
• Ability to manage multiple priorities and deliver results in a fast-paced environment.
• Strategic thinking and problem-solving abilities, with a focus on driving client success and business growth.
• Ability to exert influence through peer leadership.
• Willingness to travel up to 25% or as needed.

Payrange

$151,350- $277,000 depending on experience and skill set
Annual bonus target of 25% subject to terms and conditions of plan

Benefits overview

https://cdw.benefit-info.com

About Us

CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. What makes CDW different isn’t just what we do—it’s how we do it. At CDW we act as one—building trust, speaking candidly, and working together to achieve more. We play to win—focusing on what matters most and delivering for our customers. And we think forward—staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That’s why we think of ourselves as coworkers, not just employees—working together to solve complex challenges and deliver real impact for our customers and communities. As a full-stack, full-lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next. Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.