Professional Services Manager

Apply Job Type Full-time Description SUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIES The main role of the Professional Services Manager is to ensure client expectations are being met by closely managing both field technicians and channel partners. This role is responsible for performing service, repairs, and installations to fill any existing gaps in coverage. Additionally, the Professional Services Manager is to provide technical expertise, training, and support for existing and prospective clients. The daily role will be to manage, maintain, and grow sales and client relationships in the territory, alongside the Regional Account Manager, to create a more efficient and profitable territory. More duties may be applied as clients and Vivoaquatics services and needs change. This role is based out of Irvine, CA, though travel to surrounding territories will be required. The ideal candidate resides in or around Irvine, CA. Key Responsibilities Include Managing a territory of existing and new business; maintaining and growing sales and client relationships in territoryPerforming onsite visits with existing clients on a regular basis as agreed in their contracts, and supporting their needs including service, training, and communicationOnsite meetings with new clients for sales, assessments, and solutionsTrain clients, channel partners, etc. on chemical feed systems and VivoPoint softwareProvide technical support, repair and installation of VivoPoint chemical feed systems, including controllers, modems, feed devices, tubing, injectors, etc.Provide technical support and perform installations, repairs, and maintenance on pumps, filters, heaters, etc., as needed when technician or channel partner is not availableComplete onsite assessment and provide information and worksheet data as requestedTake photo documentation of job sites, projects, and work completions as requestedProvide material and labor cost estimates for repairs and installations as requestedRecord all service visit information on VivoPoint via entering manual readings, entering/updating service orders, and completing equipment profilesRecord detailed notes on all service visits in NetSuiteCommunicate visits, repairs, and follow up information to supervisors in a timely mannerExpected to respond to emergency situations ASAPSafety and PPE Management: Must wear appropriate PPE at all times and ensure technicians are trained and are wearing appropriate PPE at all times; complete stand up safety meetings monthlyMust communicate any needs for specialty tools, PPE, training, or support to supervisors immediately upon discovery of needOversight and management of company vehicles, condition, and maintenance: vehicles must be kept clean and organized at all times and have appropriate services completed as necessaryResponsible for overseeing budget and spending in territory, while maintaining a positive profit margin at all times. Budget includes monitoring clients’ chemical spending, materials, equipment, parts, and laborCommunicate with billing department regarding job and project completions and parts used in a timely mannerMust be able to gather parts and equipment from supply houses and other locations as neededAttend meetings, trainings, and company gatherings as neededResponsible for thorough knowledge of management company policies and property community policiesReport to Regional Account Manager on a regular basis to discuss client issues and resolutionsAdditionally duties may be assigned based on changes in client needs and in company needs and services offered Requirements QUALIFICATIONS Excellent interpersonal communication skills and have strong customer service skillsMust maintain the highest level of integrity and professionalism at all times: must maintain a professional appearance, and must have a friendly and professional attitudeMust possess high organizational skills, be detail oriented, and possess exceptional time management skillsMaintain a strong work ethic, be self-motivated, and have a high sense of responsibilityAbility to work independently with little or no supervision and with a sense of urgencyStrong computer skills in MS Office (Email, Word, Excel, Calendar), GSuite (Gmail, Google Sheets, Google Docs, Calendar), or similar.Strong knowledge of commercial water chemistry and balancing water chemistryStrong knowledge of various manufacturers’ circulation and filtration systems and chemical automation systems and chemical feed devicesExceptional knowledge of swimming pool regulations and codesAbility to travel out-of-state and overnight when neededAbility to work nights and weekends as neededExperience and first hand knowledge of electrical and plumbing systems and use of power toolsMust be able to lift, move, carry up to 75lbs Supervisory Responsibilities This role is responsible for the management of Professional Services Technicians and channel/service partners. EDUCATION And/or EXPERIENCE 2+ years of experience in the aquatics industry required2+ years of technical work experience with commercial aquatics that includes experience with water chemistry and balancing, electrical and plumbing systems required2+ years of technical work experience with installing, repairing, maintaining commercial circulation and filtration systems and chemical automation and chemical feed devices requiredActive CPO license required. If not currently held, must obtain license within first 90 days. Valid driver license that has been valid for at least the last 2 yearsMust be over the age of 21Ability to communicate effectively in English. Bilingual a plus!Successfully pass a thorough background check, including a DMV/driving record check Benefits & Perks MedicalDentalVisionLifeShort-term DisabilityLong-term DisabilityPet Insurance401k PlanPaid VacationPaid Sick TimeHoliday PayFloating HolidaysCompany Vehicle with fuel cardEmployee Assistance Program (EAP)Employee Referral ProgramEmployee Discount ProgramCareer PlanningProfessional Development Job Classification Regular, Full-TimeSalary, ExemptSalary Range: $75k - $95k Annually; Depends on various factors such as experience, knowledge, skills, and abilities