Professional Services Implementation Engineer

Department: Managed Services

Location: Liss Technologies – New York

Compensation: $70,000 – $95,000 per year

Job Overview

The Professional Services Implementation Engineer (Hybrid) is a senior technical resource responsible for executing and delivering a broad range of client‑facing implementation projects. This role combines advanced technical expertise with strong project execution, communication, and documentation skills. The engineer will lead and participate in projects involving Microsoft 365 migrations, Entra ID and Intune deployments, Conditional Access implementations, Microsoft Autopilot configuration, office relocations, network infrastructure deployments, and new client onboarding initiatives. The role requires independent work while collaborating closely with Project Managers, Technical Account Managers, client stakeholders, vendors, and internal technical teams, maintaining high ownership, professionalism, and the ability to navigate complex technical environments.

Key Responsibilities

• Lead and execute client‑facing implementation projects, including Microsoft 365 migrations, tenant consolidations, infrastructure upgrades, network deployments, office relocations, and new client onboarding activities.
• Configure, deploy, and support Microsoft 365 technologies such as Entra ID, Intune, Autopilot, Conditional Access, device compliance policies, endpoint management, and identity solutions.
• Perform hands‑on installation, configuration, testing, and validation of network infrastructure including switches, wireless access points, firewalls, VPN connectivity, and related technologies.
• Coordinate and execute technical aspects of office move projects, ensuring successful network connectivity, workstation readiness, and business continuity.
• Perform on‑site project work at client locations throughout Long Island and occasionally within New York City.
• Participate in project discovery, planning, technical reviews, implementation activities, cutovers, and post‑deployment validation.
• Collaborate with Project Managers and stakeholders to ensure tasks are completed accurately, efficiently, and within established timelines.
• Provide clients with clear, professional status updates, technical guidance, and implementation‑related communications throughout engagements.
• Document all project work, configurations, procedures, network diagrams, technical findings, and deployment outcomes in company documentation systems (e.g., IT Glue).
• Maintain accurate project notes, task updates, and time entries within HaloPSA.
• Follow established implementation methodologies, standard operating procedures, and Professional Services best practices.
• Assist with project handoffs, knowledge transfers, internal reviews, and post‑implementation support activities.
• Identify project risks, technical concerns, and operational challenges early and communicate them to stakeholders.
• Support continuous improvement through development of standards, templates, documentation, and repeatable implementation processes.
• Participate as an escalation resource in the company’s on‑call rotation for critical after‑hours support issues.
• Serve as a point of escalation, providing cross‑team collaboration with the client services team on technical issues beyond their capabilities.
• Act as a technical resource and mentor to junior engineers when guidance or project assistance is needed.
• Identify opportunities for increased efficiency through scripting and/or AI integrations.

Scope & Project Management Expectations

• Review project scope documentation before beginning assigned work.
• Identify potential scope deviations, risks, or unforeseen requirements as early as possible.
• Communicate scope concerns promptly to Project Management and leadership teams.
• Avoid unauthorized project expansion (scope creep) without appropriate client approval and internal review.
• Assist in identifying and documenting potential change‑order opportunities when client requests or technical requirements exceed the approved scope.
• Maintain a disciplined, professional approach to project execution to ensure consistent delivery outcomes and aligned client expectations.

Skills, Knowledge & Expertise

• Success measured through a combination of technical execution, project delivery, client experience, documentation quality, and operational accountability.
• Ownership of assigned project work while maintaining alignment with scope, delivery standards, and organizational processes.
• Successful completion of assigned tasks in accordance with approved scope, timelines, and technical requirements.
• Delivery of high‑quality implementations that meet documented objectives and client expectations with minimal rework.
• Consistent adherence to established implementation standards, technical best practices, and Professional Services processes.
• Proactive identification, communication, and escalation of project risks, blockers, and technical challenges.
• Demonstrated awareness of project scope, including identifying potential scope creep and supporting appropriate change‑order processes.
• Strong client satisfaction through professional communication, responsiveness, and technical competency.
• Timely completion of project documentation, including implementation notes, configuration details, technical procedures, network changes, and client‑specific knowledge‑base updates within IT Glue.
• Prompt and accurate entry of all work performed within HaloPSA for billing, tracking, forecasting, and performance metrics.
• Maintenance of detailed, up‑to‑date task status information to support tracking, billing accuracy, scope management, and reporting.
• Effective collaboration with Project Managers, Technical Account Managers, Client Services personnel, vendors, and client stakeholders.
• Consistent participation in project handoffs, technical reviews, and knowledge‑sharing activities that contribute to team development and service quality.
• Reliable completion of assigned on‑site and remote implementation work, including office relocations, client onboarding, migrations, and scheduled deployment events.
• Demonstrated ownership, accountability, professionalism, and follow‑through from project assignment through final completion.