Professional Services Engineer - Tier 3

First Call · Missoula, MT · 1 wk ago

On-siteInformation TechnologyFull-time

Lead the implementation of our most technically demanding customer projects, including:

Execute project plans developed by our Sales Engineers and Project Managers
Cookordination implementation activities with clients, vendors, and internal teams
Plan and execute implementation tasks to meet project scope, schedule, and budget objectives
Identify, communicate, and mitigate technical and project risks throughout the implementation lifecycle
Manage implementation changes while maintaining project quality and client expectations
Execute projects using standardized implementation methodologies, documentation, and delivery processes
Validate solutions before production deployment
Produce thorough implementation documentation and complete seamless handoffs to our Managed Services team
Contribute to the continuous improvement of project standards, implementation checklists, and operational processes
Leverage automation, scripting, AI tools, and standardized processes to improve consistency, efficiency, and delivery quality

Engineers who combine deep technical expertise with disciplined project execution
Proven experience delivering customer-facing infrastructure projects from planning through production
Strong troubleshooting, planning, organizational, and time management skills
Excellent written and verbal communication skills
Ability to manage multiple concurrent projects while maintaining exceptional quality and client satisfaction

7+ years implementing business IT infrastructure
MSP or IT consulting experience strongly preferred
Proven experience delivering customer-facing infrastructure projects from planning through production
Strong troubleshooting, planning, organizational, and time management skills
Excellent written and verbal communication skills
Ability to manage multiple concurrent projects while maintaining exceptional quality and client satisfaction

Relevant Microsoft, Cisco, Sonicwall, Azure, or security certifications are a plus.

Success in this role depends on more than technical ability. Candidates should demonstrate proficiency in delivering projects within a structured Professional Services environment.
We're looking for experience with:

Managing multiple implementation projects simultaneously
Planning, organizing, and executing project work to meet scope, schedule, and budget objectives
Cookordination clients, vendors, and internal teams throughout project delivery
Managing technical risk, project dependencies, and implementation change
Following standardized project management and implementation processes
Producing thorough documentation that enables successful operational handoff
Executing projects using standardized implementation, documentation, and change management practices
Producing clean operational handoffs that position Managed Services for long-term success
Maintaining high billable utilization while delivering exceptional customer experiences
Continuously improving delivery through automation, AI-assisted workflows, standardized processes, and lessons learned
Building lasting client confidence through consistent, professional project execution

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