Professional Services Coordinator

About the role

The Professional Services Coordinator plays a vital cross-functional role supporting both the professional services delivered through the Michigan Virtual Learning and Research Institute and the sales and outreach initiatives led by the Partnerships team. This individual serves as a critical bridge between departments, managing client relations, logistics, and agreement workflows for K-12 school and district contracts.

Responsibilities

• Assists in the execution and tracking of client contracts, digital agreements, and signatures.
• Partners with the Finance department to request and track invoicing.
• Collaborates across departments to collect, summarize, and report data from multiple organizational systems while assisting with the maintenance of professional service program contracts.
• Provides project management and scheduling support to MVLRI team members.
• Coordinates, plans, and attends conferences, trade shows, webinars, and promotional events.
• Maintains the events calendar for internal and external MVLRI programming and resource needs.
• Cultivates and maintains positive relationships with K-12 schools, districts, intermediate school districts (ISDs), and external vendors (agencies, printers, photographers).
• Leverages AI tools appropriately to enhance efficiency and creativity in daily workflows, exercising professional judgment to ensure accuracy, ethics, and data privacy.
• Other duties as assigned.

Requirements

• Education: Bachelor’s degree or an equivalent combination of education and work experience.
• Experience: 2+ years of experience in project management, outreach support, or inside sales coordination. Demonstrated experience working directly with K-12 schools, districts, or educational organizations.
• Project Management: Proven ability to coordinate, organize, and support multiple system-wide projects or marketing initiatives simultaneously to meet deadlines.
• Communication: Outstanding written, oral, and cross-cultural communication skills. Ability to translate complex or technical information into clear, stakeholder-friendly language.
• Technical Proficiency: Working knowledge of Microsoft Office (Word, Excel, PowerPoint), Google Workspace, and CRM/agreement management software.
• AI Competency: Familiarity with artificial intelligence (AI) tools and applications to support productivity and improve workflow processes.
• Logistics: Ability to work a hybrid schedule from the Lansing, MI office at least 2 days per week, with willingness to travel to schools, districts, and conferences within Michigan.

Qualifications

• Training or certification related to project management (PMP, CAPM, etc.) is desired.
• Experience working cross-functionally to ensure high-quality outcomes is desired.
• Familiarity with K-12 education procurement, pricing structures, and public relations activities is desired.