Professional Services Consultant - Modern Workplace

About the role

Provides professional services delivery as related to infrastructure consulting, design, implementation, configuration and knowledge transfer to Logicalis clients.

Essential Duties And Responsibilities

• Performs implementations of overall solutions for clients, including development of solution designs, implementation plans and documentation.
• Satisfies client technology services and solution requirements using best practices to:
• Design
• Plan
• Implement
• Validate and Test
• Document
• Provide Knowledge Transfer
• Troubleshoot
• Support
• Works directly with client to gather requirements, design solutions, build proof of concepts and implementations solutions.
• Delivers consultative-based knowledge transfer and documentation to Logicalis’ clients.
• Works with RMO and PMO in scheduling and managing engagements.
• Works with Logicalis’ clients to perform assessments, health checks, performance tests, and capacity planning.
• Responsible for product evaluation, process improvement, and practice refinement activities on occasion.
• Establishes relationships with clients by demonstrating strong listening skills.
• Buils credibility and trust by delivering what has been promised within established timeframes.
• Maintains focus on client satisfaction and expectation management.
• Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.
• Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.
• Supports and conducts self in a manner consistent with customer service expectations.

Qualifications

• Educational Requirements: Equivalent Combination accepted. Bachelor’s Degree in a related field.
• Experience / Technical Requirements: 5+ years of experience delivering Microsoft technologies, including infrastructure migrations, troubleshooting, implementation, configuration, and support, with strong experience in the following areas:
• Microsoft 365 collaboration and productivity
• Microsoft Teams
• Exchange Online
• SharePoint Online
• OneDrive for Business
• Identity and Access Management
• Microsoft Entra ID
• Conditional Access, MFA, SSPR, and identity governance concepts
• Microsoft Entra Connect Sync / Microsoft Entra Cloud Sync
• Active Directory Domain Services, including upgrades, migrations, GPOs, and hybrid identity integration
• AD FS experience
• Endpoint Management and Security
• Microsoft Intune
• Microsoft Configuration Manager
• Windows device enrollment, compliance policies, configuration profiles, and application deployment
• Microsoft Defender capabilities, including Defender for Endpoint and Defender for Identity
• Microsoft Purview and Information Protection
• Sensitivity labels, data classification, and data protection concepts
• Data lifecycle management, retention, and compliance related capabilities
• PowerShell scripting and automation
• Advanced Microsoft Excel skills for analysis, reporting, and data manipulation
• 2+ years of consulting experience focused on Microsoft solutions, including client-facing delivery, requirements gathering, implementation, documentation, knowledge transfer, and expectation management.
• Additional experience in one or more of the following:
• Microsoft Azure IaaS and PaaS
• Azure landing zones, governance, migration, and security fundamentals
• Migration tools such as Quest On Demand Migration, Quest Migration Manager, and Bit Titan Migration
• WizLoad balancer technologies
• Microsoft Copilot, Copilot Studio, and experience building or configuring agents
• Power Platform exposure, including Power Automate or Power Apps
• Proficient use of all Microsoft Office applications.
• Certifications: One or more of the following:
• Microsoft 365 Certified: Administrator Expert
• Microsoft 365 Certified: Endpoint Administrator Associate
• Microsoft 365 Certified: Teams Administrator Associate
• Microsoft Certified: Identity and Access Administrator Associate
• Microsoft Certified: Information Security Administrator Associate
• Microsoft Certified: Security, Compliance, and Identity Fundamentals
• Microsoft Certified: Azure Fundamentals
• Microsoft 365 Certified: Copilot and Agent Administration Fundamentals

Other Skills And Abilities:

• Excellent written and verbal skills; confidently and professionally interacts with external clients and internal teams.
• Ability to consult with client to ascertain and define need or requirements for the scope of work required to obtain solution.
• Self-starter with excellent organizational, administrative and interpersonal skills.
• Excellent time and prioritization management; multitasks to accommodate requests from multiple clients and internal requests.
• Excellent problem solving, decision making, and analytical skills.
• Project management and reporting skills.
• Maintains excellent client relationships and high client satisfaction ratings.
• Ability to travel nationally to meet with clients.
• Participates proactively in own career development.

Physical Demands:

• While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms.
• The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 25 pounds.

Salary Compensation Range: $100,000 to $122,000 plus bonus