Professional Services Consultant Lead

About the role

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know~ Are you FIS? The Professional Services Consultant Lead – IBS Teller serves as a senior implementation and consulting leader responsible for the successful delivery of IBS Teller solutions for financial institution clients.

Responsibilities

Key responsibilities include:

• Client Consulting & Solution Leadership: Serve as the primary functional expert for IBS Teller implementations, consult with clients to understand teller operations, business processes, and strategic objectives, lead product definition and implementation milestones, recommend best practices that align client business requirements with IBS Teller capabilities, and provide executive-level project updates and implementation guidance
• Project Leadership: Lead multiple concurrent IBS Teller implementation projects of varying complexity, coordinate activities among implementation analysts, technical resources, security analysts, BIC consultants, and client stakeholders, identify and mitigate project risks, dependencies, and issues, and ensure project deliverables meet scope, quality, and timeline expectations
• Solution Configuration & Validation: Oversee application setup, configuration, and customization activities, validate that solution configurations align with documented client requirements, direct application testing, defect resolution, and acceptance activities, and ensure readiness for conversion, deployment, and production support
• Training & Knowledge Transfer: Deliver train-the-trainer sessions, develop client readiness strategies for deployment and adoption, mentor implementation consultants and analysts, and support internal knowledge-sharing initiatives and process improvements
• Go-Live & Post-Implementation Support: Lead go-live planning and execution activities, coordinate post-production stabilization efforts, provide consultative support through transition to ongoing support teams, and ensure successful client adoption and operational readiness
• Leadership & Continuous Improvement: Act as a senior subject matter expert for IBS Teller products and related solutions, coach and mentor team members, contribute to implementation methodologies, templates, standards, and best practices, and support strategic initiatives aimed at improving implementation quality, efficiency, and customer satisfaction

Requirements

Required qualifications include:

• Education: Bachelor's degree in Business, Finance, Information Systems, Computer Science, or related field; equivalent experience considered
• Experience: 5+ years of implementation, conversion, or software delivery experience, demonstrated expertise in teller operations, branch banking processes, and financial institution workflows, experience leading complex client-facing projects, and experience mentoring or leading consulting teams
• Knowledge & Skills: Deep understanding of IBS Teller functionality and implementation methodology, strong project management and organizational skills, excellent client relationship and stakeholder management abilities, strong analytical and problem-solving skills, experience conducting requirements-gathering workshops and solution design sessions, and exceptional verbal, written, and presentation communication skills

Preferred Qualifications

Preferred qualifications include:

• Experience with IBS ecosystem products, including ImageCentre/Teller Capture, Security/IDP, and Business Intelligence reporting solutions
• Banking operations or branch management experience
• Experience with financial institution conversions and migrations

Success Measures

Success will be measured by:

• On-time and on-budget project delivery
• Client satisfaction and implementation success
• Successful go-live and stabilization outcomes
• Consultant development and team mentorship
• Adoption of implementation best practices
• Quality of solution design and business outcomes achieved for clients

What We Offer You

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits