Professional Services Consultant

About SmartSuite At SmartSuite, we believe that work should be both productive and joyful. As a fast-growing SaaS company, we empower teams around the world to streamline how they manage business processes, projects, and workflows—all in one powerful, no-code platform. Our platform redefines work management by bringing together the essential tools businesses need—databases, task management, automation, dashboards, collaboration tools, and more—into a single, beautifully designed workspace. Whether you’re managing day-to-day operations or driving strategic initiatives, SmartSuite enables teams to work smarter, faster, and more collaboratively. Why SmartSuite? Impactful Work: Join a company on a mission to revolutionize how teams work across industries. We help organizations—from startups to Fortune 500 companies—transform the way they operate.Innovative Technology: Be part of a team that integrates cutting-edge technologies, including generative AI, to deliver exceptional experiences for users.Customer-Centric: At SmartSuite, the customer is at the heart of everything we do. We’re proud to support organizations across more than 100 countries, helping teams of all sizes and industries transform the way they work. This global reach positions us as a leader in the next generation of work management, delivering innovative solutions tailored to the unique needs of our diverse customer base.Collaborative Culture: We foster a culture of innovation, inclusivity, and mutual respect. Every voice matters, and we encourage everyone to bring their best ideas forward. What We Value Innovation: Always pushing boundaries to create something exceptional.Collaboration: Working together to achieve more.Customer Success: Delivering real value that makes a difference.Integrity: Doing what’s right—always.Diversity: Embracing unique perspectives and experiences.Gratitude: Celebrating each other’s contributions and our shared success. Why Join Us? By joining SmartSuite, you’ll be part of a passionate team committed to building something extraordinary. We provide the tools, resources, and environment for you to do your best work while growing professionally. If you’re looking to work with a company that’s not just a leader in technology but also a place where people thrive—SmartSuite is the place for you. About The Role SmartSuite is seeking a Professional Services Consultant to join our growing Professional Services team. In this role, you will serve as a trusted advisor and platform expert for SmartSuite customers, guiding them through the full lifecycle of solution delivery, from requirements discovery through implementation and adoption. You’ll bring deep functional knowledge of the SmartSuite platform to help clients address complex Governance, Risk, and Compliance (GRC) challenges, applying technical and process best practices to design solutions that are both scalable and sustainable. This is a highly collaborative role in which you’ll partner closely with our Product, Sales Engineering, Customer Success, and Go-To-Market teams to ensure clients realize measurable value from their SmartSuite investment. This role is ideal for someone who thrives at the intersection of technology and client engagement, a problem-solver who takes pride in translating real business needs into elegant, no-code solutions and who is comfortable owning client relationships and engagements with increasing independence over time. What You'll Do Partner directly with clients to identify, define, and document key business and functional requirements across GRC workflows and processesDesign and configure SmartSuite solutions using our no-code platform that meet validated client requirementsBuild, test, and iterate on configured solutions in close collaboration with client stakeholders to ensure quality and alignmentDevelop and deliver critical process documentation and implementation artifacts, including solution design documents, workflow maps, and configuration guidesSupport user acceptance testing and drive end-user adoption of configured solutions through enablement sessions and training materialsProvide project management support throughout the engagement lifecycle, including milestone tracking, risk identification, and stakeholder communicationServe as a subject matter expert on GRC best practices, helping clients understand how SmartSuite can be leveraged to modernize and strengthen their compliance and risk programsCollaborate cross-functionally with Product, Sales Engineering, and Customer Success teams to surface client feedback, inform platform improvements, and contribute to repeatable delivery frameworks What We're Looking For Strong interest and aptitude in no-code platforms, SaaS, workflow automation, and business process designA client-first mindset, with genuine excellence in client-facing environments and ownership of the client experience from kickoff through deliveryDemonstrated ability to understand complex business requirements and translate them into practical, well-structured platform configurationsExcellent communication and stakeholder management skills, with the ability to engage confidently at multiple levels of an organizationDetail-oriented and analytical, with comfort configuring systems across fields, views, dashboards, automations, and integrationsStrong project management instincts, organized, proactive, and able to manage competing priorities across multiple engagementsThe ability to work independently and manage client engagements with minimal oversight; while onboarding will include structured support, the expectation is that consultants will grow into fully independent ownership of their engagementsCollaborative by nature, with experience working cross-functionally with Product, Sales, and Customer-facing teamsCuriosity, adaptability, and a continuous learning mindset Preferred Experience 2–3 years of experience in GRC or a related discipline, including Risk Management, Compliance, Third-Party Risk, or Business Continuity, ideally gained within a Big 4 firm or comparable professional services environmentDemonstrated experience managing or contributing independently to client engagements, with a track record of delivering quality outcomes with limited supervisionExperience with SmartSuite or another GRC platform or solutionBackground in implementation, consulting, customer success, or solutions engineeringExperience developing client-facing deliverables such as process documentation, solution design documents, or user training materialsComfort working with structured data, reporting, and dashboards in a client delivery context