Professional Services Consultant

Responsibilities

• Customer Delivery (75% Billable Utilization)
• Conduct discovery and business process mapping to analyze current state revenue workflows, diagnose customer needs, and define the optimal Gong solution.
• Execute the core functional workstream by performing hands-on system configuration of the Gong platform to match the approved solution design and meet the customer's business requirements.
• Design and document the solution, including persona-based workflow design, configuration blueprints, and deployment documentation.
• Support and consult on organizational change management (OCM) activities to drive user adoption and ensure sustained value realization post-go-live.
• Own the quality assurance process, including developing test scenarios, coordinating User Acceptance Testing (UAT), and providing immediate support during post-go-live hypercare.
• Collaborate with customer technical teams to validate data, confirm integration details, and complete security checklists necessary for a smooth deployment.
• Operational Excellence & Expertise (25% Internal Focus)
• Maintain strong functional knowledge of the entire Gong product suite and common third-party application integrations (e.g., CRM, communication tools).
• Contribute to the refinement of Professional Services' internal delivery assets, templates, and best practice guides.
• Partner effectively with Sales and Customer Success to ensure a seamless transition between sales, implementation, and ongoing post-sales activities.

Qualifications

• Required Experience & Expertise:
• 4+ years of consulting experience in a customer-facing Professional Services role, preferably focused on SaaS implementations.
• Proven ability to manage relationships with a variety of stakeholders across different functional teams (Sales, Marketing, RevOps).
• Strong working knowledge of revenue operations and business processes (e.g., pipeline management, sales cycles, team structure).
• Proficiency in designing and implementing solutions within a major CRM platform (e.g., Salesforce, Hubspot, Dynamics).
• Solid technical aptitude and comfort in performing hands-on configuration, troubleshooting, and working with customer technical teams.
• Excellent communication, interpersonal, and presentation skills to clearly convey technical and business concepts to customer teams.
• Preferred Attributes:
• Working knowledge of a common Sales Methodology (e.g., MEDDICCC, Challenger Sale, Miller Heiman, etc.).
• Experience supporting implementations in the Mid-Market or Small Enterprise segment.
• Familiarity with foundational project management principles (scope management, task planning).
• Willingness to travel (up to 25%) to customer sites for critical project milestones.

Pay

The annual salary hiring range for this position is $100,000-$150,000 USD. Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets.