Professional Sales Representative

About the role

Join our dynamic team and embark on a rewarding career where your ambition drives your success. Competitive earnings potential: includes an hourly base wage plus UNCAPPED commissions on all Sales.

Responsibilities

• Guiding high-end clients through a premium sales experience.
• Create inspired spaces with world-class furniture and décor.
• Curate luxury looks while earning commissions with no ceiling.
• Drive sales by contributing to store sales goals.
• Promote the Design program & assist the Designer to achieve established Design program sales goals.
• Execute the La-Z-Boy selling process and strive to provide a favorable experience to all customers.
• Develop and utilize sales skills and principals including approach, rapport building, needs discovery, customized portfolio presentations, answering objections, closing, follow-up, after-sale service and continuing contact with all previous and potential customers.
• Maintain strong knowledge of the features and benefits of existing and new product lines.
• Design Program Schedule professional home consultations to present customized room designs, including sample fabrics, furniture, tables and accessory recommendations as well as the benefits of a professional installation service.
• Support the Design process following the established company guidelines.
• Support the Design Program by executing and championing the Design process.
• Support the Design Program by supporting design related functions in the store.
• Provide the highest level of customer service to all current and future customers.
• Effectively use Podium to ensure customer satisfaction and future follow-up.
• Make sound business decisions to deliver customer satisfaction and promote team environment.
• Assist in handling customer issues and/or complaints. Provide appropriate solutions and alternatives to the customer to achieve a satisfied experience.
• Maintain a positive working relationship with all store employees.
• Aid in training, coaching and developing new peers on La-Z-Boy product knowledge and selling process/skills to achieve store sales goals.
• Aid in promoting and championing a culture of sales and service.
• Aid in maintaining the overall visual appearance of the store, including maintaining floor and/or showroom displays, tagging products and accessories, maintaining accessory catalogs and design center fabrics, supporting floor moves, and maintaining general store cleanliness.
• Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries.
• Responsible for accurately completing daily On-Point system logs.
• Show a sense of urgency, enthusiasm and excitement with the store team and customers.
• Maintain adequate knowledge of company standards, product knowledge and internal processes and systems.
• Responsible for opening and closing of the store.

Requirements

• High School Diploma or equivalent.
• Previous selling experience and ability to close a sale strongly preferred.
• Excellent communication, customer service skills, and organizational skills.
• Strong interpersonal skills to effectively communicate, build rapport, and positively influence.
• Demonstrated persuasion and negotiation skills.
• Ability to effectively manage time and conflicting priorities.
• Ability to effectively and productively with others as a team.
• Ability to work the schedule and hours dictated by business needs.
• Ability to work evenings, weekends and holidays as required.
• Initiative to meet assigned goals, missions and objectives and motivated to achieve more.
• Strong attention to detail.
• Proficient in the use of Microsoft Office, including Word, Excel, Outlook and PowerPoint.

Qualifications

• Bachelor’s degree in Business or a related field preferred.

Skills

• Polished, persuasive, and endlessly ambitious.
• Passionate about modern aesthetics and premium materials.
• Obsessed with detail, service, and delivering the wow factor.
• Experienced in sales or retail (luxury experience = a major plus).

Benefits

• Health Insurance through Blue Cross/Blue Shield Optum for Prescriptions In-Network.
• Dental and Vision Insurance.
• Paid Vacation.
• 401k with match.
• Disability Insurance.
• Life Insurance and AD&D.
• Paid Bonding Leave.
• Paid Training.
• Health Savings Account - Contributions go in tax-free, grow tax-free and are withdrawn tax-free.
• Tuition Reimbursement (may receive up to $5,250 per calendar year).
• Employee Assistance Program (Free to all employees!)
• Counseling sessions.
• Financial and legal resources.

Pay

• Training Pay: $20.00 per hour for 2-6 weeks (no commission).
• Average Annual Earning Potential After Training: $45,000 - $65,000+ (inclusive of base and commission).
• Post-Training Pay Base Pay: $11 - $15 per hour (varies by location).
• Commission: UNCAPPED commissions on written sales. 1 - 6% in commissions on monthly sales based on sales achievement vs goal – commission % increases as performance to goal increases.

Schedule

Nearly continuous use of repetitive hand motions, hearing and listening. Often required to sit, walk, bend and stoop. Subject to inside environmental conditions. Ability to pass background and drug screen.