Professional Sales Representative

Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves.

About the role

Join our dynamic team and embark on a rewarding career where your ambition drives your success. Competitive earnings potential: includes an hourly base wage plus uncapped commissions on all sales. Responsible for creating sales utilizing exceptional customer service and knowledge of the La-Z-Boy selling process, products and services. Strive to create long-term customer relationships that will lead to increased sales and profitability. Develop awareness of interior design through practical experience, observation and interaction with a La-Z-Boy Designer.

Training Pay: $20 per hour for 2-6 weeks (no commissions). Average Annual Earning Potential After Training: $55,000 - $75,000+ (inclusive of base and commission).

Responsibilities

• Drive sales by contributing to store sales goals through selling furniture, accessories, and services offered by La-Z-Boy.
• Promote the Design program and assist the Designer to achieve established Design program sales goals.
• Consistently execute the La-Z-Boy selling process to provide a favorable experience to all customers.
• Develop and utilize sales skills including approach, rapport building, needs discovery, customized portfolio presentations, answering objections, closing, follow-up, after-sale service, and continuing contact with all previous and potential customers.
• Maximize store promotions, marketing initiatives, and grassroots programs.
• Maintain strong knowledge of the features and benefits of existing and new product lines.
• Schedule professional home consultations to present customized room designs, including sample fabrics, furniture, tables, and accessory recommendations, as well as the benefits of professional installation service.
• Execute and champion the Design process following established company guidelines and support design-related functions in the store.
• Provide the highest level of customer service to all current and future customers.
• Ensure each customer has an informative and positive experience using good customer service skills and product knowledge, following the company selling process.
• Effectively use Podium to ensure customer satisfaction and future follow-up.
• Make sound business decisions to deliver customer satisfaction and promote a team environment.
• Provide support by being responsive to incoming phone calls and emails, and assist in handling customer issues and/or complaints with appropriate solutions.
• Maintain a positive working relationship with all store employees.
• Assist in training, coaching, and developing new peers on La-Z-Boy product knowledge and selling process/skills to achieve store sales goals.
• Help promote and champion a culture of sales and service.
• Assist with maintenance of the overall visual appearance of the store, including maintaining floor and/or showroom displays, tagging products and accessories, maintaining accessory catalogs and design center fabrics, supporting floor moves, and maintaining general store cleanliness.
• Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries.
• Responsible for accurately completing daily On-Point system logs.
• Maintain adequate knowledge of company standards, product knowledge, and internal processes and systems.
• Consistently schedule deliveries with customers.
• Responsible for opening and closing of the store.

Requirements

• High School Diploma or equivalent.
• Previous selling experience and ability to close a sale strongly preferred.
• Excellent communication, customer service skills, and organizational skills.
• Strong interpersonal skills to effectively communicate, build rapport, and positively influence.
• Demonstrated persuasion and negotiation skills.
• Ability to effectively manage time and conflicting priorities.
• Ability to work productively with others as a team.
• Ability to work evenings, weekends, and holidays as required by business needs.
• Initiative to meet assigned goals, missions, and objectives, and motivated to achieve more.
• Strong attention to detail.
• Proficient in the use of Microsoft Office, including Word, Excel, Outlook, and PowerPoint.

Preferred Qualifications

• Bachelor’s degree in Business or a related field.
• Luxury sales or retail experience.
• Passion for modern aesthetics and premium materials.

Skills

• Polished, persuasive, and ambitious.
• Obsessed with detail, service, and delivering the wow factor.

Physical Demands

• Ability to lift and/or carry up to 50 pounds.
• Ability to stand for long periods of time.
• Nearly continuous use of repetitive hand motions, hearing, and listening.
• Often required to sit, walk, bend, and stoop.
• Subject to inside environmental conditions.
• Ability to pass background and drug screen.

Pay

Training Pay: $20.00 per hour for 2-6 weeks (no commission).

After Training: Base pay $13.50 per hour + commission on uncapped written sales. Commission ranges from 1% to 6% on monthly sales based on sales achievement vs goal; commission percentage increases as performance to goal increases. La-Z-Boy will not pay less than state/local minimum wage requirements.

Benefits

• Health Insurance through Blue Cross/Blue Shield.
• Optum for Prescriptions In-Network.
• Dental and Vision Insurance.
• Paid Vacation.
• 401k with company match of up to 6%.
• Disability Insurance.
• Life Insurance and AD&D.
• Paid Bonding Leave.
• Paid Training.
• Health Savings Account – contributions go in tax-free, grow tax-free, and are withdrawn tax-free.
• Tuition Reimbursement (up to $5,250 per calendar year).
• Employee Assistance Program (free counseling sessions, financial, and legal resources).
• 9-11 paid holidays each year.
• Two weeks’ prorated vacation as a new hire.
• Personal time (non-exempt only) or state-mandated sick time.
• Exclusive employee discounts.

Schedule

40 hours per week.