Professional, Quality Management (Ai Enthusiast)

About the role

We are seeking a forward-thinking Professional, Quality Management who is passionate about AI to bridge the gap between artificial intelligence and loan operations.

Responsibilities

• Build AI Assistants: Help create and train custom AI assistants using tools such as Gemini GEMS or similar specifically tailored to inspect loan files.
• Audit the AI: Spot-check loan files already approved by the AI to catch missed errors ("false negatives") and ensure the model maintains a high level of accuracy.
• Analyze Performance: Monitor AI trends, findings, and confidence scores to spot systemic risks, offering strategic recommendations to management to refine the AI models.
• Design Workflows: Build automated quality workflows to track performance and flag defects.
• Manage Escalations: Create and manage protocols for handling complex loan exceptions that the AI flags for human review.
• Fix Root Causes: Lead deep-dive root cause analysis on high-risk defects using Lean Six Sigma tools (including GEMBA walks and Quality Defect Trees) to prevent errors from happening again.
• Collaboration & Project Ownership: Be the Main Contact: Act as the primary liaison between the Quality department, business units, and Cotality teams to resolve defects and guide error-proofing efforts. Drive Projects Forward: Own project schedules, action items, and deadlines for our AI initiatives. Report to Leadership: Keep management informed with regular updates on defect resolutions, AI performance, and project milestones.

Qualifications

• College degree or equivalent experience.
• Minimum 2 years related experience in Quality Assurance, Risk, or Loan Operations (college education may count for related experience).
• Excellent verbal and written communication skills required for reporting, presentations, and the ability to translate complex AI findings into actionable business insights.
• High aptitude in critical thinking and problem-solving skills, including statistical analytical skills to navigate data sets and evaluate if AI "confidence" matches actual accuracy.
• Able to hold teams and individuals accountable to defects, action items, and changes in the process through effective professional influence.
• Strong attention to detail, organizational skills, and project management skills.
• Able to manage multiple tasks/projects, work independently, and meet deadlines in a fast-paced environment.

Bonus

• If You Have Experience in Lean Six Sigma and/or Root Cause Analysis (e.g., 5 Whys, Fishbone diagrams) to distinguish between one-off errors and systemic algorithmic flaws.
• Intermediate to advanced computer skills to retrieve, query, and manipulate documents and spreadsheets (Microsoft Office Suite, DB Viz); familiarity with AI performance metrics is a plus.

Pay

Annual Pay Range: 55,900 - 74,880 USD

Schedule

Hybrid with 1 day in the office and 4 from home.