Professional Liability Claims Manager

About the role

Seeking an experienced and highly skilled Professional Liability Claims Manager to oversee the investigation, evaluation, negotiation, and resolution of complex professional liability claims, with a primary focus on Errors & Omissions (E&O) exposures. This role provides technical leadership to claims professionals, ensures adherence to claim handling standards, and collaborates with internal and external stakeholders to manage risk effectively. This is a 100% remote position.

Responsibilities

• Direct the handling of complex and high-exposure professional liability claims, including E&O and miscellaneous professional liability matters.
• Evaluate coverage, liability, damages, and exposure in accordance with policy terms and applicable law.
• Establish and maintain appropriate claim reserves based on evolving claim facts and exposure analysis.
• Oversee investigation strategies and support timely and effective claim resolution.
• Manage litigated claims involving insured professionals, including oversight of defense counsel and legal expenses.
• Participate in mediations, settlement conferences, and other dispute resolution proceedings as needed.
• Lead, mentor, and develop claims professionals handling professional liability matters.
• Conduct claim file reviews to support technical quality and adherence to established claims practices.
• Establish performance expectations and support employee development through coaching and training.
• Manage claims inventory and support operational performance objectives.
• Monitor reserve adequacy and contribute to financial forecasting activities.
• Analyze claim trends and recommend process improvements.
• Build productive relationships with insureds, brokers, defense counsel, and internal business partners.
• Provide reporting to senior leadership regarding significant claim activity.
• Partner with underwriting and other stakeholders to identify emerging claim trends and loss drivers.

Qualifications

• Bachelor’s degree or equivalent combination of education and relevant experience.
• Minimum of 10 years of commercial insurance claims experience.
• Minimum of 5 years of direct experience handling Professional Liability and/or Errors & Omissions (E&O) claims.
• Demonstrated experience managing complex, litigated, and high-severity claims.
• Strong understanding of insurance coverage analysis and policy interpretation.
• Proven leadership experience, including supervision, mentoring, or management of claims professionals.
• Excellent written and verbal communication skills.
• Strong negotiation, analytical, and decision-making abilities.
• Extensive claims experience and prior management of a professional liability claims team preferred.
• Experience with specialty professional liability programs such as Architects & Engineers, Insurance Agents E&O, Lawyers Professional Liability, Accountants Professional Liability, Technology E&O, or Miscellaneous Professional Liability preferred.
• Professional designations such as CPCU, RPLU, AIC, ARM, SCLA, or equivalent preferred.
• Juris Doctor (J.D.) degree preferred.

Pay

Salary Range: $175,000 – $185,000 annually.

Benefits

• Comprehensive medical, dental, vision, disability, and life insurance benefits.
• Paid Time Off (PTO) and paid holidays.
• Paid parental leave.
• Education assistance and professional development opportunities.
• Wellness and employee discount programs.
• Employer-supported health savings benefits where applicable.
• Remote work arrangement.