Professional Insurance Collector l

Your Mission

Your Mission: As our next Professional Insurance Collector I, you will be responsible for assisting the team in resolving patient accounts to get claims paid properly and quickly by working with the insurance company, thus reducing the outstanding accounts receivable for Xtensys.

What You’ll Do

• Maintain and manage Epic work queues, including Follow-Up and Denial work queues, ensuring timely and effective handling of all items within these queues to support efficient claims processing and account resolution.
• Reviews any correspondence in WQs including rejections on a timely basis.
• Interacts and works closely with other departments of the Medical Centers.
• Maintains a working knowledge of all billing functions, procedures and regulations.
• Research problems relating to patient accounts, including working with other departments concerning billing issues.
• Engage with patients and payers via phone to address and resolve issues related to accounts, ensuring effective communication to facilitate prompt resolution.
• Identifying problematics trends and communicating with department leaders.
• Mets established quality and productivity goals as defined by the department.
• Is responsible for attending all mandatory education programs as required.
• Maintains confidentiality and adheres to all HIPAA guidelines and regulations.
• Other duties as assigned.

Proven Track Record

• 1-2 years of billing and insurance collections in a healthcare environment.
• Education/Certifications: High School Diploma or GED required. Associate’s degree or Coding Certification preferred.
• Technical Savvy: Epic experience a plus.

Who You Are & What You’ll Bring

Education/Certifications: High School Diploma or GED required. Associate’s degree or Coding Certification preferred.

Technical Savvy: Epic experience a plus.