Professional Development Coordinator

Overview

Foley & Lardner LLP is a great place to work because of what we do and how we do it. Here, your unique perspectives, experiences, and abilities will be embraced and developed, so you can excel. Being a part of Foley means having the opportunities and resources necessary to gain experience, advance professional goals, and forge meaningful connections. It’s a place where you can build your career and enjoy professionally satisfying work. We have over 2,300 people who are #HappyatFoley, and we think you will be too.

Responsibilities

• Provide assistance in the operational aspects of the firm’s talent development systems, including performance management, learning management, attorney recruiting, attorney utilization, survey, and project management
• Provide responsive, customer-service oriented support to system users, including answering questions, coordinating with other teams to access resources, and assisting with basic issue identification and resolution across platforms
• Administer and coordinate administrative and operational support for the attorney evaluation processes, including the annual and mid-year processes and corresponding partner selection process, including tracking timelines, preparing materials, and monitoring completion at various stages
• Prepare, update, and maintain communication templates and standard materials related to evaluations, training programs, and other attorney-facing professional development initiatives
• Work with internal team members and external vendor contacts to support the day-to-day functioning of systems from a user perspective and escalate issues as appropriate, including regular systems testing
• Submit and manage customer service tickets with vendors, coordinating follow-up and resolution in partnership with internal teams
• Promptly answer questions of system users, both in-person and online, over messaging, email, and telephone communication
• Maintain data accuracy across systems and spreadsheets
• Create and validate reports from the firm’s talent systems to support team needs
• Cope with issues, upgrades, and support requests from talent system vendors
• Work independently and collaboratively to provide high-quality operational support for a variety of initiatives led by the Professional Development team

Qualifications

• Bachelor’s degree required
• Minimum of one (1) year of professional development, recruiting, business development, human resources, or similar experience in a law firm or other professional services firm environment
• Strongly preferred: Learning Management, talent system, and/or project management software experience