Professional Aide

Temporary or on-call position providing professional support in general business, science, medical, agricultural, or other professional functions.

About the Role

Join our dynamic team as a Professional Aide at IPF Campus Events! You’ll play a key role in the success of 3,500+ events annually, with a strong focus on supporting Registered Student Organizations (RSOs) activities. This position involves working across multiple software platforms, serving as a critical data organizer (requiring high accuracy and attention to detail), and delivering top-tier customer service. The IPF Campus Events office manages University approvals and coordinates required/requested IPF services for campus events. This role supports daily operations, particularly for RSO-hosted events, including processing data across multiple systems, providing clerical support, gathering information, and triaging inquiries.

Responsibilities

• 50% – Scheduling IPF Event Work Orders in Planon
• 35% – Manage RSO events in Involve@State and TRELLO
• 15% – Respond to emails, provide clerical support, and handle miscellaneous/special assignments

Requirements

• Knowledge normally acquired from specialized training such as that acquired in two to three years of college, technical, vocational, trade, or business school (event coordination, project management, work order creation)
• One to three years of related and progressively more responsible or expansive work experience in performing tasks related to the area of employment
• Experience in word processing, database, spreadsheet, presentation software, and use of e-mail and the Internet
• Operators License: Not required
• Work Arrangement: In-person, with potential hybrid options available after a minimum of 4 months of successful employment

Qualifications

Technical & Systems Expertise

• Proficient with computer software programs
• Experience with systems such as PLANON (or equivalent work order management software), EBS, Involve@State (or similar event management platforms), and processes involving accurate data entry
• Understands systems conceptually (not just memorizes steps)
• Possesses a project manager mindset with the ability to recognize operational ripple effects

Campus & Operational Knowledge

• Familiarity with Michigan State University’s campus, including logistics, ordinances, and policies
• Understanding of various IPF operations and procedures

Administrative & Organizational Skills

• Minimum of two years’ experience in an office setting with customer service and administrative responsibilities
• Exceptional multitasking skills with a high degree of accuracy and attention to detail
• Strong ability to follow directions, meet deadlines, and communicate effectively across multiple organizational levels
• Demonstrated capacity to anticipate departmental needs and support business professionals proactively

Interpersonal & Problem-Solving Abilities

• Proven ability to thrive in a fast-paced, team-oriented environment requiring quick decision-making
• A creative innovator dedicated to continuous learning, with a proven ability to communicate effectively across stakeholder groups
• Brings strong technical expertise and thrives in team-oriented environments
• A collaborative problem solver who identifies challenges and implements solutions that support and advance University priorities

Schedule

Monday - Friday: 9:00 AM - 6:00 PM

Contract Details

Contract Duration: 9 months, renewable once (with a mandatory 1-week layoff between terms). Temps can work two (2) nine (9) month terms with a week break in service in between and at the end of the second term terminate for three (3) months or switch to an on-call. On-Call allowed to work 1039 hours in any twelve (12) month period.