Production Systems Specialist

About the role

Konica Minolta is seeking a self-motivated Production Systems Specialist to perform on-site maintenance, diagnostics, repairs, and customer support for KM production, color production, MFP equipment, printers, and non-KM printers (HP, Lexmark, etc.). The role includes equipment installation and de-installation, configuring and troubleshooting networking issues (printing and scanning) on Windows and macOS, loading print drivers, cloning files, transferring address books, and performing firmware upgrades. Daily local travel to customer sites is required, with occasional travel outside the area for training. The specialist manages territory work volume, maintains high customer communication and satisfaction, communicates field issues to management, completes required training, follows call handling procedures, meets core productivity metrics, maintains accurate truck inventory, trains customers on basic functions, completes weekly timesheets and expense reports, and provides sales support as needed.

Responsibilities

• Perform full range of on-site maintenance, diagnostics, repairs, and customer call assistance on assigned products (KM Production, Color production, MFP equipment, printers, and non-KM printers such as HP, Lexmark)
• Install and de-install equipment; configure and troubleshoot networking issues (printing and scanning) on Windows and macOS
• Load print drivers, clone files, transfer address books, and perform firmware upgrades
• Travel locally on a daily basis to various customer sites while managing territory work volume and maintaining high customer communication and satisfaction
• Occasionally travel outside the local area for training
• Communicate with management on customer or field issues
• Successfully complete training classes and effectively service those products, requesting assistance when necessary to meet customer demands
• Follow proper call handling procedures while maintaining minimum required productivity measures (core metrics)
• Show measurable progress in technical abilities, troubleshooting techniques, and overall productivity
• Use current technology and company-issued assets (laptops, cell phones) to access part books, service manuals, bulletins, and other service literature; develop familiarity with contents
• Maintain accurate ASL truck inventory for designated territory
• Train customers on basic printing, scanning, and copying functions
• Accurately and timely complete weekly timesheets and expense reports
• Provide sales support as required (advising sales on problem accounts, service leads)

Qualifications

• Electrical/mechanical aptitude
• Familiarity with printing from common business applications and graphics programs
• Knowledge of Microsoft OS peer-to-peer and macOS client-side server environments
• Excellent time management skills; capable of prioritizing activities and schedule for effective results
• Professional appearance and demeanor at all times
• Excellent verbal and written communication skills
• Teamwork orientation; must work well with others
• Understanding of territory parts budget and inventory control
• Basic knowledge of Word and Excel
• Assist in creating equipment deployment guides
• Minimum High School diploma or GED required; technical school training preferred
• 2–3 years of experience related to technical/repair of business equipment
• CompTIA Network+ certification or equivalent
• Additional IT certifications or training are a plus
• Pass background, security, and drug test
• Position requires use of personal car eligible for vehicle maintenance compensation program; must have reliable transportation and a valid driver’s license
• Ability to lift up to 50 pounds
• For internal applicants: Konica Minolta internal certifications on Outward Associate, Outward Professional, Outward Expert – Color, Outward Expert – Production Print, Production Print Foundations Virtual Classroom, and Fiery and/or Creo working knowledge and certification

About Konica Minolta

Konica Minolta Business Solutions’ journey began more than 150 years ago with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Offerings include IT Services, intelligent information management, video security solutions, managed print services, office technology, and industrial and commercial print solutions. In 2025, Konica Minolta celebrates 20 years in production print (“20 Years of Excellence, Innovation and Impact”) and 20 years of the bizhub brand, which has continuously evolved to meet modern workplace needs. Konica Minolta is ranked on the Forbes 2025 America’s Best Large Employers list, included on CRN’s MSP 500 list multiple times, recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years, and awarded Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of the Year and BLI 2021–2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. The company operates on a North American Shared Services model aligning cross-border priorities and enhancing delivery to its field organization, combining service functions in the U.S. and Canada to provide more resources for sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR, and legal.

Pay

Konica Minolta is committed to transparent and equitable compensation practices. The pay structure supports employee growth, allowing individuals to progress through the salary range as they advance in their role. Actual base pay offered will vary based on a candidate’s skills, experience, job-related knowledge, geographic location, and specific business needs.