Production Systems Specialist

Konica Minolta currently has an exciting opportunity for a Production Systems Specialist!

Responsibilities

• Self-motivated individual with the ability to work independently
• Perform full range of on-site maintenance, diagnostics, repairs, and customer call assistance on assigned products (KM Production, Color production, MFP equipment and printers, and non-KM printers such as HP, Lexmark, etc.)
• Perform equipment installation and de-installation
• Configure and troubleshoot networking issues (printing and scanning) on Windows and macOS
• Load print drivers, clone files, transfer address books, and perform firmware upgrades
• Travel locally on a daily basis to various customer sites while managing territory work volume and maintaining high customer communication and satisfaction
• Occasionally travel outside the local area for training
• Communicate with management on customer or field issues
• Successfully complete training classes and effectively service those products, requesting assistance when necessary to meet customer demands
• Follow proper call handling procedures while maintaining minimum required productivity measures (core metrics)
• Show measurable progress in technical abilities, troubleshooting techniques, and overall productivity
• Use current technology and company-issued assets (laptops, cell phones, etc.) to access part books, service manuals, bulletins, and other service literature
• Maintain accurate ASL truck inventory for designated territory
• Train customers on basic printing, scanning, and copying functions
• Accurately and timely complete weekly timesheets and expense reports
• Provide sales support as required (e.g., advising sales on problem accounts, service leads)

Qualifications

• Must possess electrical/mechanical aptitude
• Familiar with printing from common business applications and graphics programs
• Knowledge of Microsoft OS peer-to-peer and macOS client-side server environments
• Excellent time management skills and ability to prioritize activities and schedule for effective results
• Exhibit professional appearance and demeanor at all times
• Excellent verbal and written communication skills
• Teamwork; must work well with others
• Understand territory parts budget and inventory control
• Basic knowledge of Word and Excel
• Assist in creating equipment deployment guides
• Minimum of a High School diploma or GED required; technical school training preferred
• 2–3 years of experience related to technical/repair of business equipment
• Certified on Network+ (N+) or equivalent
• Additional IT certifications or training are a plus
• Pass background, security, and drug test
• Position requires use of personal car (eligible for vehicle maintenance compensation program); must have reliable transportation and a valid driver's license
• Ability to lift up to 50 pounds

Internal Applicant Requirements

• Konica Minolta Internal Certifications: Outward Associate, Outward Professional, Outward Expert – Color, Outward Expert – Production Print
• Production Print Foundations Virtual Classroom
• Fiery and/or Creo working knowledge and certification