Production Support Technical Lead

Position Overview/Responsibilities

• Oversee production management, including monitoring environments, managing process automation, and leading support shifts.
• Cook up incident response efforts, driving resolution and maintaining communication with stakeholders during critical incidents.
• Lead cross-functional teams, facilitating daily scrum meetings and ensuring effective knowledge transfer.
• Conduct technical analysis, developing complex SQL queries for monitoring and troubleshooting.
• Support quality control and change management processes, ensuring adherence to timelines and validating workflows.

Required Skills

• Proven experience in enterprise-level application or production support, with strong troubleshooting and root-cause analysis skills.
• Demonstrated technical leadership experience, with the ability to mentor and coordinate teams.
• Advanced SQL skills, capable of writing complex queries for data analysis.
• Familiarity with ITIL best practices and experience in incident, change, and release management.
• Strong communication skills, able to coordinate across different geographic locations and time zones.

Benefits

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture