Production Support Software Development Team Lead

About Us

biBerk is where commercial insurance buyers can obtain coverage for their businesses from insurers of the Berkshire Hathaway group of Insurance Companies, one of the best capitalized insurance groups in the world. Our ultimate parent, Berkshire Hathaway Inc. (berkshirehathaway.com) is a holding company with diversified interests in a host of industries, including insurance, energy, transportation and manufacturing. Most policies issued through biBerk.com will be underwritten by Berkshire Hathaway Direct Insurance Company ("BHDIC"), an AM Best rated A++ insurer domiciled in Omaha, Nebraska. BHDIC and the team at biBerk focus on helping small business owners quickly and easily buy affordable insurance directly from a financially strong insurance company they can trust.

biBerk is building a cloud-first, API-driven, dynamic insurance platform that enables customers to purchase insurance policies directly online.

Responsibilities

• Coordinate the day-to-day activities of Production Support team members; assist team with roadblocks; and lead planning sessions
• Ensure the effective prioritization of issues reported, with a consistent focus on the most impactful items
• Ensure that support issues are assigned to domain experts on other teams for action in cases where the issue was recently introduced by another sprint team
• Ensure that domain experts on other teams collaborate with Production Support team members when it is determined that domain expertise is needed to resolve an issue
• Guide the team regarding unit testing; collaborate closely with QA leadership to guarantee successful functional and regression testing of all features
• Perform root cause analysis for impactful issues introduced to the production environment, including action required to prevent recurrence
• Provide input to sprint teams and the organization that’s designed to address quality issues and reduce recurring support issues
• Collaborate with senior members of the team to drive the creation of processes and tools needed to detect issues before they’re deployed to the production environment
• Expand domain knowledge and serve as an individual contributor over time as subject matter expertise is developed
• Provide guidance and mentoring including pair programming, code reviews, and demos
• Participate in staffing decisions, including interviews and hiring
• Ensure that the team achieves system performance goals
• Lead the dev team to think with a security first mindset
• Take ownership of problems and solutions, being proactive to ensure success
• Provide innovative problem-solving skills, thinking outside the box

Requirements

Required Education and Knowledge:

• Bachelor’s or master’s degree in computer science/related field or equivalent working experience
• 10+ years of experience as a software developer, primarily using C#
• 3+ years of experience leading development teams, including software developers, business analysts, and quality assurance engineers
• Excellent programming, debugging, and troubleshooting skills with C# and .NET
• Enterprise level system architecture experience, designing and delivering RESTful APIs, integrations, and complex business processes
• Enterprise level design and configuration of cloud services including serverless, data storage, messaging, logging, etc., preferably with Azure
• Experience with design and implementation of both monolithic and microservice architectures
• Experience designing reliable and performant data storage solutions and schemas utilizing cloud technologies including SQL DBs, Document DBs, and unstructured data
• Experience with creating CI/CD pipelines supporting Infrastructure as Code (IAC)
• Strong verbal and written communication skills, collaboration capabilities, and attention to detail
• Experience working on large software development projects while collaborating across multiple agile teams

Preferred Knowledge and Experience:

• Understands how to effectively use AI tools to research code design and to root cause novel issues
• Commercial Property and Casualty insurance experience
• Practical working knowledge of ASP.NET MVC, and .NET Core
• Experience with TypeScript and SPA frameworks (Angular, React, etc.)

Schedule

• Hybrid remote role that requires onsite presence in Pittston, PA at least once every other month
• Candidates must live within a reasonable driving distance of either the Pittston, PA or Omaha, NE BHDIC office for required onsite meetings as needed
• Normal working hours based on Eastern US time

Benefits

• Medical (PPO/HDHP), vision, disability, and life insurance
• Enhanced dental plan with orthodontia coverage in addition to a standard plan
• Generous PTO plan for all benefit-time eligible employees
• Paid company holidays and 4 floating holidays
• Paid parental leave
• Employee Retirement Savings Plan/401(k) with company match and immediate vesting
• Education Assistance Program that offers 100% upfront tuition reimbursement after 6 months of service for approved degree programs
• Service Recognition Program that provides a monetary award to be used toward a vacation every 5 years of employment
• Wellness Initiatives that include Fitness Center and Weight Watchers Reimbursement programs
• Voluntary benefits that include accident, critical illness, and hospital indemnity
• Employee discount and rewards program on travel, tickets, electronics, home, and more

Pay

The salary range for this position is $114,500 - $160,000 per year. Final compensation will be based on candidate qualifications, geographic location, and other considerations permitted by law.