Production Support Engineer - Non-Day Shift Hours

Achieve Excellence Through Continuous Learning

The Production Support Engineering team plays a key role at FIS® Amount™ by ensuring production issues are managed efficiently and effectively. You will manage high-priority issues to resolution following industry best practices. You’ll troubleshoot, fix, and apply workarounds to resolve technical issues across multiple platforms. Each day, you’ll interact with every aspect of our organization to find the best solution for our partner. Management of ticket queues, monitoring for issues and post-release validation are also a large part of this role, all while meeting our partners’ SLA requirements.

Team Dynamics

This role interacts with nearly every group within the organization, including engineering, product, QA, customer success and others.

Hours and Location

This role supports our 24/7 staffing model. We have positions open with working hours of 4:00 PM–11:00 PM CST or 11:00 PM–7:00 AM CST.

Compensation

Salary: $80,000-$90,000 base salary

Qualifications

• Technical and/or engineering background with advanced DB SQL skills, including table joins and advanced queries
• Experience with Postman, AI, and agents
• Experience working with development teams in a fast-paced environment
• Basic knowledge or interest of any programming language such as Java, Python or Ruby
• 2 years of experience coordinating and executing major incidents, with demonstrated capacity to lead under pressure
• Experience managing a wide spectrum of internal and external stakeholders, collaborating with cross-functional teams like QA, Customer Success, Developers, DevOps, and SRE
• Worked in an organization with a complex business environment
• Led by example with leadership skills, the ability to make quick decisions
• Familiar with ITSM/ITIL concepts
• You thrive being a self-starter, who can lead others during stressful situations
• Familiar with tools such as Confluence, Jira, and on-call management software such as PagerDuty and experience with error monitoring software (Sentry, Kibana)
• Bonus: Experience with Jenkins, Argo, Vault, and Coralogix

What You Bring

- Technical and/or engineering background with advanced DB SQL skills, including table joins and advanced queries

- Experience with Postman, AI, and agents

- Experience working with development teams in a fast-paced environment

- Basic knowledge or interest of any programming language such as Java, Python or Ruby

- 2 years of experience coordinating and executing major incidents, with demonstrated capacity to lead under pressure

- Experience managing a wide spectrum of internal and external stakeholders, collaborating with cross-functional teams like QA, Customer Success, Developers, DevOps, and SRE

- Worked in an organization with a complex business environment

- Led by example with leadership skills, the ability to make quick decisions

- Familiar with ITSM/ITIL concepts

- You thrive being a self-starter, who can lead others during stressful situations

- Familiar with tools such as Confluence, Jira, and on-call management software such as PagerDuty and experience with error monitoring software (Sentry, Kibana)

- Bonus: Experience with Jenkins, Argo, Vault, and Coralogix