Production Support Engineer – Linux / Middleware

Location: Richmond, Virginia (Onsite)

About the role

We are seeking a Production Support Engineer for an operational and engineering support role focused on messaging middleware. This position serves as a key liaison between production and development teams. The ideal candidate will be adept at diagnosing issues in large, multi-datacenter application environments and will contribute to the design of resilient messaging architectures.

Responsibilities

• Provide NonStop Technical Support including OS, Coldloads, Safeguard, TAL, FUP, PUP, SCF, Backups, Expand, and Xypro utilities.
• Define, automate, and maintain support processes for data validation, entitlements integration, and upgrades.
• Optimize existing solutions and contribute to the design of resilient, low-latency/high-throughput messaging architectures.
• Develop software solutions to address manual work or inefficient processes using languages like Perl, Python, Bash, or C derivatives.
• Diagnose and resolve issues in large, multi-tiered application environments.
• Coordinate with application and infrastructure teams during releases and manage vendor support tickets.
• Participate in on-call support for the production environment and assist with troubleshooting production applications.
• Follow reference models and blueprints to ensure design compliance and assist in translating business requirements into technical definitions.

Requirements

• Education: A computer science degree or an equivalent qualification is required.
• 2-4 years of experience working in a UNIX/Linux production environment with hundreds of hosts.
• Minimum of 4 years of programming experience in Perl, Python, Bash, or a C derivative (e.g., C++, Java).
• 2-4 years of experience with data structures and databases (SQL, NoSQL).
• Experience with on-call support and troubleshooting for production applications.

Skills

• Strong knowledge of protocols such as TCP/IP, SSL/TLS, SSH, and SFTP.
• Proficiency in Linux, Java, and Python.
• Familiarity with version control and project tracking tools like Git, Bitbucket, and Jira.
• Basic knowledge of Middleware (AMPS, MQ, Kafka) and Platform OS (Windows, Unix).
• Experience with HSM support, specifically Utimaco and Futurex (preferred).
• Automation skills with Ansible (preferred).
• Experience supporting multiple authentication methods like Kerberos or SiteMinder (preferred).
• Excellent documentation skills using MS Office, MS Visio, and MS Project (preferred).

Benefits

• Medical, dental, vision, life, and disability insurance plans.
• Employee Stock Purchase Program (ESPP).
• 401K program with company match after 12 months of tenure.
• Health Savings Account (HSA) on the HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program and access to certification prep, technical and leadership courses/books/seminars after 6+ months of tenure.
• Certification discounts and perks for associations including CompTIA and IIBA.
• Dedicated customer service team for benefits and resources, plus a certified Career Coach.