Enterprise Linux Support Engineer

About the role

This role is responsible for the end-to-end reliability, performance, observability, and operational excellence of a large-scale enterprise performance analytics platform. Initially, this position will act as a backup for system maintenance and support, transitioning long-term into a performance engineering role focused on troubleshooting complex system and application issues.

Must be a U.S. Person and must be able to work on Apex Systems W2 without sponsorship. This is a 100% remote, long-term, multi-year contract position.

Responsibilities

• Serve as a backup for system maintenance and support, then transition into performance engineering.
• Troubleshoot complex system and application performance issues.
• Perform root cause analysis in distributed production environments.
• Work on major incidents in progress and resolve performance issues that cannot be easily fixed.
• Communicate recommendations effectively to both technical and non-technical audiences.
• Collaborate with a team of generalists with deep knowledge in network, server, storage, and application development.
• Engage in service maintenance, operational support, and performance management.

Requirements

• 5+ years of Linux/Unix administration experience, including system build and deployment.
• 5+ years of experience supporting enterprise production applications.
• Advanced analytical problem-solving and critical thinking skills.
• Strong drive and attitude to learn, resolve issues, and follow through on projects.
• Familiarity with security scanning tools, vulnerability management, and patch management.
• Familiarity with container platform administration (Docker/Kubernetes).
• Familiarity with observability tools such as Splunk, Grafana, Prometheus, AppDynamics, or OpenTelemetry.
• Programming and automation experience with one or more: Python, NoSQL, Svelte, SQL, GIT, Bash/Shell scripting.

Preferred Qualifications

• Exposure to Airflow.
• Site Reliability Engineering (SRE) experience.
• Background in performance engineering or capacity planning/management.
• Cloud platform experience (AWS, Azure, GCP).
• Certification in Kubernetes or Docker.
• Broad technical exposure across various OS platforms (e.g., HPUX, AIX, VMware), networking protocols, and storage technologies.

Benefits

• 10 days PTO and 10+ days Holiday Pay per year.
• Medical, dental, vision, life, and disability insurance plans.
• Employee Stock Purchase Program (ESPP).
• 401K program with company match after 12 months of tenure.
• Health Savings Account (HSA) on the HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program and access to certification prep, technical/leadership courses, books, and seminars after 6+ months of tenure.
• Certification discounts and perks for associations like CompTIA and IIBA.
• Dedicated customer service team for benefits and resources, plus a certified Career Coach.