Enterprise Support Engineer

About the role

Elevate the Enterprise Experience as our next Enterprise Support Engineer! Are you a technical powerhouse ready to redefine how enterprise construction leaders succeed in the cloud?

Responsibilities

• Act as the dedicated technical lead for enterprise customers, spearheading the resolution of complex cloud issues and Microsoft Azure integrations.
• Architect and develop sophisticated performance telemetry dashboards using web development tools to provide customers with proactive system stability insights.
• Collaborate directly with cloud engineering and solutions architecture teams to advocate for customer needs and drive issues through the development lifecycle.
• Provide strategic guidance on database customizations and operational best practices to enhance software effectiveness and business alignment.
• Manage high-priority support cases with rapid response times, ensuring enterprise-level service delivery and continuity across complex workflows.

Requirements

• 5+ years of experience in technical support or customer success within enterprise software environments.
• Deep proficiency in Cloud environments, specifically Microsoft Azure Cloud and integration technologies.
• Expert-level troubleshooting skills with the ability to translate complex technical concepts for non-technical audiences.
• Prominent track record of building and maintaining long-term relationships with enterprise-level stakeholders.
• Solid understanding of enterprise software systems and cloud-based architecture.

Essential Skills & Experience

• Hands-on experience with Trimble CMS Vista ERP or similar construction accounting and project management software (bonus).
• Proficiency in HTML, JSON, and CSS for building custom data visualizations (bonus).
• Familiarity with database performance tuning and CRM ticketing systems (bonus).

Bonus Points

• Hands-on experience with Trimble CMS Vista ERP or similar construction accounting and project management software (bonus).
• Proficiency in HTML, JSON, and CSS for building custom data visualizations (bonus).
• Familiarity with database performance tuning and CRM ticketing systems (bonus).

Location

Westminster, COLake Oswego, ORAtlanta, GAPortsmouth, NHKnoxville, TN

Work Style

Hybrid (4 days in office/1 day remote)

Travel Requirement

10%

Benefits

• Comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans.
• Tax savings plans for health, dependent care and commuter expenses.
• Paid Parental Leave.
• Employee Stock Purchase Plan.

How to Apply

Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.

Application Deadline

Trimble accepts applications on an ongoing basis until the position is filled.