Enterprise Support Engineer

About the role

Elevate the Enterprise Experience as our next Enterprise Support Engineer! Are you a technical powerhouse ready to redefine how enterprise construction leaders succeed in the cloud?

Responsibilities

• Act as the dedicated technical lead for enterprise customers, spearheading the resolution of complex cloud issues and Microsoft Azure integrations.
• Architect and develop sophisticated performance telemetry dashboards using web development tools to provide customers with proactive system stability insights.
• Collaborate directly with cloud engineering and solutions architecture teams to advocate for customer needs and drive issues through the development lifecycle.
• Provide strategic guidance on database customizations and operational best practices to enhance software effectiveness and business alignment.
• Manage high-priority support cases with rapid response times, ensuring enterprise-level service delivery and continuity across complex workflows.

Requirements

• 5+ years of experience in technical support or customer success within enterprise software environments.
• Deep proficiency in Cloud environments, specifically Microsoft Azure Cloud and integration technologies.
• Expert-level troubleshooting skills with the ability to translate complex technical concepts for non-technical audiences.
• Proven track record of building and maintaining long-term relationships with enterprise-level stakeholders.
• Solid understanding of enterprise software systems and cloud-based architecture.

Essential Skills & Experience

• Hands-on experience with Trimble CMS Vista ERP or similar construction accounting and project management software (bonus).
• Proficiency in HTML, JSON, and CSS for building custom data visualizations (bonus).
• Familiarity with database performance tuning and CRM ticketing systems (bonus).

Bonus Points

• Hands-on experience with Trimble CMS Vista ERP or similar construction accounting and project management software (bonus).
• Proficiency in HTML, JSON, and CSS for building custom data visualizations (bonus).
• Familiarity with database performance tuning and CRM ticketing systems (bonus).

Location

Westminster, COLake Oswego, ORAtlanta, GAPortsmouth, NHKnoxville, TN

Work Style

Hybrid (4 days in office/1 day remote)

Travel Requirement

10%

Benefits

• Comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans.
• Tax savings plans for health, dependent care and commuter expenses.
• Paid Parental Leave and Employee Stock Purchase Plan.

How to Apply

Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.