Production Support Engineer

About the role

Production Support Engineer contract position (12 months) located in Charlotte, North Carolina. W‑2 only.

Responsibilities

• Monitor daily batch jobs, ETL workflows, and database processes in coordination with the L1 Production Support team.
• Troubleshoot production issues, perform root cause analysis, and implement preventive measures across IDMC, Oracle, and distributed systems.
• Manage, escalate, and document production incidents using ITSM tools to ensure timely issue resolution and knowledge sharing.
• Coordinate with L1 Support, stakeholders, development, and QA teams to manage and resolve production incidents.

Qualifications

• Strong experience with Informatica PowerCenter, Oracle SQL/PLSQL, and Python for production support, troubleshooting, query optimization, and data validation.
• Proficiency in Unix/Linux scripting, job scheduling tools such as Control-M and Autosys, and API technologies including MuleSoft.
• Hands‑on experience with source control and CI/CD tools, including SVN, Bitbucket, Jenkins, IBM UBuild, IBM UDeploy, and Ansible.

Skills

Informatica PowerCenter, Oracle SQL/PLSQL, Python, Unix/Linux scripting, Control‑M, Autosys, MuleSoft, SVN, Bitbucket, Jenkins, IBM UBuild, IBM UDeploy, Ansible.

Pay

$60 - $65/hr W2 (pay range based on education, experience, location, duties, certifications, etc.)

Benefits

• Medical & pharmacy coverage
• Dental/vision insurance
• 401(k)
• Health saving account (HSA) and Flexible spending account (FSA)
• Life Insurance
• Pet Insurance
• Short term and Long term Disability
• Accident & Critical illness coverage
• Pre‑paid legal & ID theft protection
• Sick time and other types of paid leaves (as required by law)
• Employee Assistance Program (EAP)

About Innova Solutions

Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through global delivery centers across North America, Asia, and Europe, the company delivers strategic technology and business transformation solutions. Recent recognitions include: Named One of America’s Best Employers for New Grads by Forbes (2024); Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, 2024‑2025); Ranked #3 Largest IT Staffing Firm in the US by Staffing Industry Analysts (SIA, 2024); Ranked #13 Largest Staffing Firm in the US by SIA (2024, includes Innova Solutions, Volt, & HireGenics); Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023); One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024); AWS Advanced Tier Services Partner with 100+ certifications.

Referral Program

This position qualifies for a Referral Bonus of $250‑$1,000. Referral details and resumes should be emailed to referrals@innovasolutions.com.