Production Support Developer - Trading Technology

About the role

As a Production Support Engineer, you will help safeguard the stability and resilience of Schwab’s Order Management System in a high-availability environment. Your work directly supports clients by ensuring critical trading and operational systems remain reliable, secure, and performant.

Responsibilities

• Assess and respond to complex production situations, including leading incident response and collaborating with cross-functional teams to restore service.
• Identify patterns, reduce recurring issues, and strengthen monitoring, runbooks, and operational practices to improve availability over time.
• Collaborate with application, infrastructure, database, and vendor partners to ensure the stability and performance of critical trading and operational systems.

Requirements

• Bachelor’s degree in Computer Science or a related field, or equivalent practical experience.
• 3+ years of experience in production support, site reliability engineering (SRE), or software operations.
• Working knowledge of Java (Java 17+ preferred) and SQL for troubleshooting.
• Experience supporting applications using observability and monitoring tools such as AppDynamics, Splunk, Grafana, InfluxDB, and Control-M.
• Oracle Database experience with SQL.
• 3+ years of experience administering Linux systems (RHEL 7/8/9 preferred).
• Ability to use shell scripting or Python to automate repetitive operational tasks.
• Strong communication skills, particularly during incident response and post-incident reviews.
• Availability to work nights and weekends as part of a rotating on-call schedule.

Qualifications

• Experience with configuration management and automation tools such as Ansible, Salt, or Puppet.
• Demonstrated ability to identify early indicators of system instability and proactively reduce operational risk.
• Experience collaborating across teams to improve reliability, scalability, and operational maturity.

Skills

• Java programming skills (Java 17+ preferred).
• SQL for database management.
• Linux system administration and shell scripting.
• Observability and monitoring tools (AppDynamics, Splunk, Grafana, InfluxDB, Control-M).
• Configuration management and automation tools (Ansible, Salt, Puppet).
• Shell scripting or Python for automating tasks.
• Communication skills, especially during incident response and post-incident reviews.

Benefits

• 401(k) with company match and Employee stock purchase plan.
• Paid time off for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions.
• Paid parental leave and family building benefits.
• Tuition reimbursement.
• Health, dental, and vision insurance.

Pay

Competitive compensation package based on experience and qualifications.

Schedule

Night shifts (2pm-10pm CST) and weekends as needed, in the specified location(s).