Production Support Associate - Full Time

About the role

The Production Support Associate helps prepare and ship prescription orders in a fast-paced pharmacy fulfillment center. This role is hands-on and detail-driven, supporting patient safety and accuracy while working with automated systems. It’s a great fit for candidates interested in pharmacy technician support, healthcare operations, or fulfillment work. Our Cheektowaga location is located just outside of Buffalo, New York.

Responsibilities

• Fill prescription vials with tablets and capsules using system instructions
• Pick and verify medications by name, strength, and quantity
• Replenish automated medication cells with bulk product
• Use handheld scanners to track inventory and orders
• Perform basic counting and calculations for prescriptions
• Pack and label orders for shipment
• Follow SOPs, HIPAA guidelines, and pharmacy safety standards
• Keep the work area clean, organized, and compliant
• Identify issues and escalate concerns when needed

Requirements

• Minimum Education & Typical Experience or Equivalent Combination: Typically requires 1+ years of related experience
• Basic math, reading, and writing skills
• Visual ability to read screens, labels, and scanners

Preferred Skills / Experience

• Experience in pharmacy, healthcare, warehouse, or fulfillment roles
• Exposure to pharmacy technician or medication handling work
• Comfort using computers, scanners, or inventory systems
• Strong attention to detail and quality
• Ability to work well in a fast-paced environment

Benefits

We not only care about the wellbeing of our patients, customers and the communities we serve — we care about you. That’s why we provide our employees with a comprehensive support system for all aspects of Your Care: physical, emotional, financial and social.