Production Support Associate

The Department of Citywide Administrative Services (DCAS) supports all New York City agencies by managing iconic municipal buildings, purchasing over $1 billion in goods and services annually, recruiting and training city employees, overseeing a green municipal vehicle fleet, and leading carbon emission reduction efforts. This role supports the Office of The City Record, the official journal of the City of New York, published daily (excluding legal holidays) and containing legally required public notices.

Responsibilities

• Proofread the daily City Record and incoming submissions for accuracy, consistency, and compliance with publication requirements.
• Answer telephones and respond to inquiries from agencies, vendors, subscribers, and members of the public.
• Assist agency users with questions related to the City Record Online (CROL) submission system.
• Provide support to current and prospective vendors navigating City Record websites and processes.
• Respond to correspondence received through the CROL "Contact Us" portal.
• Prepare the monthly City Record Index.
• Enter and maintain records of all incoming notices in the City Record tracking database.
• Assist agencies with preparing, formatting, and submitting notices for publication.
• Review, edit, and process notices to ensure compliance with publication standards.
• Process subscriber requests and distribute sample issues.
• Prepare invoices, process payments, and maintain related records.
• Coordinate weekly subscriber mailing lists and distribution activities.
• Prepare monthly performance indicators and operational reports.
• Package and organize City Record issues for archival scanning and records retention purposes.
• Perform data entry, filing, and other administrative support functions.
• Assist with special projects related to publication modernization, system enhancements, and operational improvements.

Requirements

A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.

• Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.
• Only permanent employees in the civil service title of Clerical Associate or those reachable on the active list are eligible to apply.

Preferred Skills

• Strong written and verbal communication skills.
• Proficiency in Microsoft Word and Excel.
• Excellent proofreading and attention-to-detail skills.
• Ability to provide consistent operational support in a unit with daily publication deadlines and time-sensitive production requirements.
• Strong customer service and organizational skills.
• Knowledge of Adobe InDesign is preferred.

Benefits

• Eligibility for federal loan forgiveness programs and state repayment assistance programs (see U.S. Department of Education’s website).

Pay

$42,288.00 – $48,631.00

Additional Information

• New York City residency is generally required within 90 days of appointment. City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County.
• This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Indicate interest at the top of your resume and cover letter.