Production Support Associate

About the role

At Old Republic Risk Management (ORRM), we do more than manage risk. We help businesses confidently navigate complex insurance challenges. Since the early 1950s, ORRM has partnered with Fortune 500 companies and other leading organizations by providing innovative casualty insurance solutions through our alternative risk management approach. We’re looking for a Policy Support Associate to join our Policy Production team.

In this role, you’ll work closely with internal teams and external partners to prepare, review, and process policy documents while helping ensure accuracy, efficiency, and quality throughout the policy lifecycle. This position is a great fit for someone who enjoys staying organized, catching the details, and being a dependable resource for their team.

Responsibilities

• Review policy documents for accuracy and quality assurance.
• Secure and distribute finalized policies and endorsements to external partners.
• Process automobile insurance coverage verification requests.
• Input information into state and National Council of Compensation Insurance (NCCI) websites.
• Prepare, proofread, and mail automobile identification cards and posting notices.
• Prepare and process simple policy endorsements and provide coding worksheets for premium-bearing endorsements to internal departments.
• Distribute current NCCI and independent bureau experience modifications to the Policy Production team and external brokers.
• Update scheduled credit worksheets for Workers’ Compensation policies.
• Provide additional support to the Policy Production team as needed.

Requirements

We’re looking for someone who is detail-oriented, dependable, and ready to contribute to a team environment. A High School Diploma or equivalent is required, along with a minimum of one year of related experience.

Qualifications

The ideal candidate will have strong communication skills, including the ability to communicate effectively with individuals inside and outside the company regarding corrections, adjustments, and policy-related matters. They will also have strong written and verbal communication skills and the ability to maintain professional relationships with internal teams and external partners.

Skills

• Strong attention to detail and excellent proofreading skills.
• Ability to maintain accurate records and handle confidential information responsibly.
• Strong organizational skills and ability to manage multiple priorities.
• Ability to work independently while contributing positively to a team.
• Proficiency with Microsoft Windows and Microsoft Office products.
• Ability to learn and navigate computer systems and applications.
• Strong problem-solving skills and intermediate math reasoning abilities.

Benefits

• Starting at $20.00/hour
• 401(k) Savings & Profit-Sharing Plan, including company match contribution
• Roth investment options
• 529 Education Savings Plan
• Employee Referral Bonus Program
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA) options
• Health Savings Account (HSA) options
• Life Insurance and Supplemental Life Insurance
• Long-Term Disability Insurance
• Accident & Critical Illness Insurance
• Pet Insurance

Schedule

A 37.5-hour standard work week, with hybrid work opportunities available after training. The company also offers casual business attire, generous paid time off (PTO), paid holidays, volunteer opportunities, company-sponsored events and outings.