Production Support and IT Operations Lead
Tata Consultancy Services · Canton, MA · 3 wk ago
ManagementFull-time
About the role
The role is responsible for managing customer relationships and providing technical support.
Responsibilities
- Manage customer relationships and provide technical support
- Handle escalations and resolve complex issues
- Collaborate with cross-functional teams to improve service delivery
Requirements
- Bachelor's degree in Computer Science or related field
- 2+ years of experience in IT support or customer service
- Strong problem-solving and communication skills
Qualifications
- Proficiency in Microsoft Office Suite
- Experience with CRM systems
- Knowledge of network infrastructure
Skills
- Technical troubleshooting
- Customer service orientation
- Team collaboration
Benefits
- Flexible work schedule
- Competitive salary
- Professional development opportunities
Pay
$50,000 - $60,000 annually
Schedule
Full-time, Monday through Friday, 9 AM - 5 PM