Production Support Analyst

DCCA is a veteran-owned high-technology company specializing in providing information technology services to government agencies and commercial enterprises since 1982. With a successful 40-year track record, DCCA helps organizations upgrade their technology quickly and efficiently, tackling complex IT challenges with ease. The company fosters a culture built on integrity, inclusivity, and a people-first mentality, valuing diverse perspectives and lasting relationships.

Candidate must have or be willing to obtain a Public Trust Clearance.

Responsibilities

• Analyze production issues, defects, and service requests to determine root cause and recommend resolution.
• Coordinate resolution of production issues and communicate with Business and Technology stakeholders.
• Document root cause and contribute to the production support knowledge base.
• Participate in User Acceptance and End-to-End testing, including planning, preparation, execution, and defect tracking.
• Provide support to production systems and new development by coordinating efforts, sharing knowledge, and communicating across impacted teams.
• Contribute to continuous process improvement to increase overall efficiency and quality.
• Manage service delivery governance to support core application development teams in progressing technology deliverables through the SDLC lifecycle.
• Establish and manage application health checks in production environments to ensure efficient progress through SDLC cycles.

Requirements

• 4+ years of experience as a software engineer, tester, or analyst supporting multi-tier, enterprise web-based solutions using technologies/frameworks such as Java EE, Spring, RDBMS, ORM, and REST.
• 6+ years in one or more technical disciplines (e.g., architecture, process re-engineering, development, verification).
• Experience with HTTP and design patterns applicable to RESTful web applications.
• Ability to query relational databases to perform production analysis.
• Experience building strong relationships through Agile team(s) and personal performance.
• Ability to collaborate in a multiple-team environment.
• Exceptionally strong communication skills, both verbal and written, including the ability to effectively communicate complex information to audiences with varying technical backgrounds and at multiple organizational levels.

Qualifications

• Bachelor’s degree in Computer Science or a related major.
• Desired: Master’s degree in Information Systems or Computer Science.
• Desired: Expertise in Secure Coding and Secure Development Life Cycle.
• Desired: Proven ability to learn new technologies quickly.

Skills

• Experience with single-page application frameworks (e.g., React).
• Experience supporting client stakeholders with varying levels of Agile experience.
• Proficiency in MS Project, MS Word, and MS Excel.

Benefits

• Comprehensive healthcare coverage.
• Retirement plan with 401(k) options.
• Paid disability and life insurance programs.
• Employee assistance program.
• Paid and unpaid leave programs.
• Education assistance and wellness initiatives.
• Annual salary review ensuring equitable pay across the company and industry.
• Growth opportunities, including upskilling programs, recertification support, and professional development.
• Inclusive culture supported by business resource groups and opportunities for connection.
• Flexible work arrangements to support work-life balance.
• Mission-focused work on innovative projects that improve lives and solve today’s IT challenges.

Pay

The proposed salary range for this position in Maryland is $120,000 to $140,000. Final salary will be determined based on various factors.