Production Supervisor

About the role

As the Production Supervisor at RWB Thrift, you will play a vital role in supporting the Production Manager and overseeing daily operations in the production room. You will work closely with the production team to ensure efficient workflow, maintain quality standards, and meet production goals. This role is ideal for someone eager to learn and grow in a dynamic environment, with guidance and support provided by the Production Manager. Your responsibilities will include supervising production activities, coaching and developing team members, and ensuring adherence to safety and operational procedures. You will collaborate closely with the Production Manager to optimize productivity, resolve issues, and contribute to the overall success of our thrift store operations.

Responsibilities

• Supervise daily operations in the production room, ensuring efficient workflow and adherence to production schedules.
• Monitor and maintain quality standards for processed merchandise, ensuring items are prepared for sales floor according to company guidelines.
• Work closely with the production team to meet production goals and optimize productivity.
• Coach and develop production team members, providing guidance and support to foster a positive work environment.
• Assist in training new production team members on operational procedures and safety protocols.
• Ensure compliance with safety regulations and operational procedures to maintain a safe working environment.
• Conduct regular safety inspections and address any safety concerns promptly.
• Collaborate with the Production Manager to resolve operational issues and implement process improvements.
• Support the Production Manager in achieving departmental goals and contributing to the overall success of the thrift store operations.
• Assist in building production schedules and managing workflow to optimize labor efficiency.
• Provide input for performance evaluations and contribute to the performance management process as directed by the Production Manager.
• Learn and apply scheduling techniques, recruitment processes, and employee management skills under the guidance of the Production Manager.
• Participate in training and development programs to enhance skills and knowledge relevant to production operations.
• Gain exposure to business operations by reviewing key reports, understanding departmental goals, and contributing to achieving performance metrics.

Requirements

Language Requirements: Bilingual in both English and Spanish. Employees are not required to communicate exclusively in English within the workplace. However, the nature of the position may entail interactions with customers, donors, colleagues, and supervisors who primarily use English. In such instances, a fundamental understanding of written and spoken English for comprehending instructions, as well as the ability to communicate verbally and in writing in English, may be necessary.

Physical Requirements: Ability to safely perform job functions per ADA, FMLA, and other federal, state, and local standards; ability to occasionally lift and carry up to 25 lbs, frequently exert up to 25 lbs. of force, and constantly apply negligible force when handling objects; able to stand for extended periods; proficient in performing repetitive motions such as extending hand(s) and arm(s) in any direction and working primarily with fingers; skilled in tasks involving seizing, holding, grasping, turning, or otherwise working with hand or hands; capable of maintaining body equilibrium to prevent falling on narrow, slippery, or erratically moving surfaces and maintaining balance when performing agile tasks; possesses clarity of vision at 20 inches or less and 20 feet or more; required to wear closed-toe shoes for safety purposes; job involves regular repetitive motions.

Work Environment: Dynamic and consistently busy atmosphere; ability to thrive in a fast-paced, busy environment is essential; noisy due to bustling activity on the sales floor and production area; ability to work effectively in a noisy environment is required; bright lighting throughout the front and back of store; ability to work effectively in a bright environment is required; regular interactions with customers, donors, and coworkers fostering a collaborative, customer‑focused environment; effective communication and interpersonal skills required; high degree of flexibility required—employees may be asked to switch tasks or departments based on operational needs and are expected to work in all areas as assigned.

Qualifications

• Proficiency in both English and Spanish is preferred.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
• Basic computer skills, including MS Office, Teams, and Outlook.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• High school diploma or GED preferred.
• Previous thrift, retail, warehouse, or customer‑facing experience is preferred, but not required.

Pay

$18.00 to $20.00 per hour

Schedule

Must have an open schedule, including availability to work Saturdays and Sundays.