Production Supervisor - 3rd Shift

About Us

As experts in print, mail, and digital communications for over 25 years, our best-in-class communications management solutions have enabled our 1,500+ customers to reach their organizational goals. What sets us apart for our employees is our strong team culture, industry impact, and ability to take one’s career to the next level.

Responsibilities

• Oversee day-to-day operations within a production area or shift, ensuring quality, accuracy, and on-time completion of output
• Assign work, schedule resources, and monitor workflow to meet production commitments and service-level agreements
• Provide hands-on support to team members, stepping in to resolve issues related to equipment, processes, and job prioritization
• Coach and guide production staff, supporting skill development and reinforcing safe work practices
• Interview and provide input into hiring decisions; participate in onboarding and training of new team members
• Provide performance feedback and input into the company’s performance management process
• Monitor adherence to standard operating procedures (SOPs), company policies, and work instructions
• Communicate operational updates, schedule changes, and priorities to the team clearly and consistently
• Partner with the Manager to identify process improvements, reduce waste, and optimize throughput
• Assist in maintaining inventory of supplies and materials critical to print production and delivery
• Ensure equipment is used properly, report issues promptly, and coordinate with maintenance teams as needed
• Support customer communications objectives by ensuring accuracy and consistency of output (print, mail, digital communications, data-driven statements, etc.)
• Track basic KPIs (e.g., productivity, quality, error rates, rework) and escalate concerns to Manager promptly

Core Skills

Perform the following at a PROFICIENT level:

• Analytical and critical thinking
• Written and oral English communication
• Time management including work planning, prioritization, and organization
• Ability to handle multiple priorities or tasks
• Self-starter and quick learner
• Detail-oriented
• Active listener
• Ability to collaborate and work autonomously
• Flexible and adaptable

Business Acumen

• Ability to recognize, motivate, and coach team members
• Foundational understanding of print production workflows, customer communications, and related quality control processes
• Ability to act in a confidential manner
• Readiness to accept challenging assignments
• Basic conflict resolution
• Understanding of interconnected upstream and downstream production processes

Leadership Acumen

• Relationship building and influencing skills
• Ability to direct day-to-day tasks and enforce standard procedures
• Hands-on leadership with willingness to perform work alongside team
• Ability to break down operational issues and communicate next steps clearly

Qualifications

• High school diploma required
• Post-secondary education (certificate or diploma in print technology, operations, or related field) preferred
• 2–3 years in print production, mail operations, customer communications, or related domain
• Prior informal leadership, shift lead, or team lead experience strongly preferred

Nice to Have

• General knowledge of HR practices and labor law requirements
• Print industry certifications (e.g., G7, Lean fundamentals, safety training)
• Proficient knowledge and experience with MS Office, production systems and workflow tools used in print and/or customer communications environments, and basic HRIS functions (time entry, scheduling)

Physical Demands

• Ability to stand for extended periods
• Ability to lift up to 30–40 lbs. as required for production tasks
• Regular movement within the production facility and occasional equipment interaction

Travel

0 – 10%

Benefits

• Flexible benefit options covering healthcare, employer-matched retirement savings, and more (effective Day 1)
• Generous PTO policy
• Employee Referral Program with bonuses for referring talented candidates
• Opportunities for career growth and talent development

Work Environment

Onsite in Phoenix, AZ. Opportunities available in fully remote, in-office, or hybrid settings across North America, South Africa, and Europe.