Production Supervisor (2nd Shift) - CAR (Center Analysis & Repair)

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment.

About the role

Responsible for leading the daily operations of the Center Analysis & Repair (CAR), ensuring safety, quality, productivity, repair effectiveness, failure analysis accuracy, and customer satisfaction. The CAR Supervisor manages teams performing server diagnostics, debugging, root cause analysis, board-level repair, and component replacement.

Responsibilities

• Lead Debug, Failure Analysis, and Repair Technicians.
• Manage daily CAR operations and staffing.
• Monitor and report Productivity, FPY, Repair Yield, TAT, Cycle Time, Utilization, Scrap and Customer Escapes.
• Drive root cause analysis and corrective actions.
• Support server, motherboard, and board-level repair activities.
• Ensure compliance with ESD, ISO, Quality and Safety requirements.
• Support NPI and new repair processes.
• Partner with Engineering, Quality and Manufacturing teams.
• Lead employee coaching, performance reviews and development plans.

Requirements

• Minimum 5 years in electronics manufacturing, failure analysis, debug, repair, test or technical operations.
• Minimum 2 years of leadership or supervisory experience.

Qualifications

Education: Bachelor's degree preferred/optional in Electrical Engineering, Electronics Engineering, Computer Engineering, Industrial Engineering, Manufacturing Engineering or related technical discipline. Equivalent technical education and relevant experience may be considered.

Skills

• Advanced knowledge of electronics troubleshooting, board-level repair, root cause analysis, server architecture, SMT manufacturing processes, schematics, PCB layouts, diagnostics and repair methodologies.
• Strong people management, coaching, communication, conflict resolution and employee development skills.
• Advanced Excel preferred; proficient in Excel, PowerPoint, Word and Outlook.
• Strong analytical and KPI reporting capability.

Preferred technical experience: server repair and diagnostics; motherboard and level board repair; ASIC troubleshooting and replacement; CPU and microprocessor diagnostics and replacement; BGA troubleshooting; use of oscilloscopes, digital multimeters, power supplies and diagnostic equipment.

Preferred qualifications: Lean Manufacturing experience; Six Sigma Green Belt preferred; IPC-A-610 knowledge; IPC-7711/7721 preferred; ERP/MES experience; Server RMA operation experience.

Schedule

2nd shift, Monday - Saturday, 3 PM - 12 Midnight

Direct Reports

• Debug Technicians
• Repair Technicians
• Failure Analysis Technicians
• Production Specialists assigned to CAR operations

Key Performance Indicators

• First Pass Yield (FPY)
• Repair Yield
• Failure Analysis Accuracy
• Productivity
• Turnaround Time (TAT)
• Cycle Time
• Customer Escapes
• Scrap
• Labor Efficiency
• Training Certification Compliance
• Employee Retention
• Safety Performance