Production Specialist– Full Time – Salt Lake City, Utah

About Us

At Allyant, we firmly believe that every organization’s journey toward equitable access should be straightforward and painless. Gone are the days of worrying about compliance, feeling stressed, or uncertain about accessibility. We have crafted accessibility services and software solutions that cover the entire spectrum, including print and digital document remediation services, document remediation software, and digital accessibility. Our innovative products and services empower organizations of any size, industry, or location to deliver compliant and accessible communications. We are dedicated to helping our clients support people with disabilities and ensuring that information is accessible to everyone, regardless of their circumstances. That’s why some of the world’s most prominent organizations, spanning Financial Services, Government, Healthcare, Education, and more, entrust Allyant’s solutions to create, assess, remediate, produce, and track compliant communications efficiently and cost-effectively.

Reports to

Manager, Production

Position Summary

The Production Specialist is a member of the Production Department and is responsible for the daily print production, document reproduction, packaging and shipment of alternate format documents and statements for the blind and partially sighted community. The Production Specialist reports directly to the Production Manager.

Position Responsibilities

• Understanding Service Level Agreements (SLA) requirements for all customers, including required turnaround times and applicable document production standards.
• Operating binding and printing equipment.
• Operating manual and automated embossing equipment.
• Stuffing, packaging, receiving and shipping parcels.
• Reporting quality problems to the appropriate personnel for timely correction.
• Ensuring that documents and statements sent to Production are reproduced in the appropriate format, reviewed for compliance with applicable Quality Standards, packaged and shipped in a timely manner, within customer SLA requirements.
• Tracking time spent on specific transcription tasks in support of invoicing and people services processes and through appropriate Allyant utilities, such as JIRA.
• Communicating on a regular basis with members of other departments on the progress and status of specific jobs and assignments.
• Maintaining work area in a safe and clean fashion and following all health and safety policies and standards.

Qualifications

• Education/Experience: A minimum completion of high school diploma or equivalent. Experience working in an office or production setting preferred. Experience operating and maintaining manual book binding equipment (perfect and case binding) in a production setting or aptitude for equipment maintenance. Knowledge of Braille would be an asset, but not required.
• Language Ability: Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Reading Comprehension – Understanding written sentences and paragraphs in work related documents. Writing – Communicating effectively in writing as appropriate for the needs of the audience. Possesses influencing skills as well as the ability to present complex situations in a clear and simple way. Speaking – Talking to others to convey information effectively. Excellent oral and written communication skills in English. Other languages are an asset.
• Reasoning Ability: Strong ability to prioritize tasks of self and others and troubleshoot problems and issues. Excellent organizing skills. Strong relationship and team building skills. Excellent interpersonal skills. Ability to work in a small team environment. Ability to take initiative and work independently. Exceptional attention to detail and accuracy. Ability to remain calm under the pressure of tight deadlines.
• Computer Skills: Comfortable with the use of computers.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.