Production Services Manager - Venue Operations Division - Phoenix Convention Center

The Phoenix Convention Center and Venues hosts a diverse range of conventions, trade shows, meetings, and entertainment events in one of the premier convention facilities in the United States. We are committed to delivering the highest levels of customer service and guest experience in the industry, enhancing the economic vitality of Downtown Phoenix, the City of Phoenix, and the State of Arizona by supporting tourism-related industries, businesses, and cultural organizations.

About the role

This position is responsible for the operation, maintenance, design, modification, and support of audio, video, lighting, rigging, and related technical production systems used for events at Phoenix Convention Center facilities. The role ensures high-quality event support, operational reliability, and compliance with safety and industry standards. Responsibilities include supervising Production Services staff, coordinating client technical requirements, and participating in planning and implementation of production system improvements, preventive maintenance, and capital project coordination.

Responsibilities

• Meets with clients to determine technical requirements and event timelines.
• Acts as house technical representative for clients.
• Oversees operation and maintenance of audio, video, lighting, rigging, and control systems.
• Directs preventive maintenance programs.
• Coordinates equipment repairs and routine maintenance.
• Participates in production-systems-related capital planning, including scope review and system needs assessment.
• Provides technical input during development of capital project scopes and reviews consultant and vendor proposals.
• Oversees technical aspects of production system installations associated with capital projects (excluding construction management).
• Assists in preparing capital improvement budget estimates.
• Maintains equipment inventories and documentation.
• Develops technical system specifications for upgrades and procurement.
• Participates in budget preparation.
• Supervises Production Services staff.
• Ensures compliance with policies and safety standards.
• Writes technical and administrative reports.
• Writes policies and procedures for the section.
• Maintains reliable attendance and may work extended hours.
• Direct oversight of service provider contracts.

This classification directs daily operations of technical production systems and provides subject matter expertise for production-related system enhancements and capital project planning. It emphasizes technical oversight, staff supervision, and client consultation rather than hands-on repair. Work is performed under general direction from a Deputy Convention Center Director and evaluated based on results, operational performance, and service quality.

Requirements

• Five years of experience in all facets of technical theater and theatrical management, including experience supervising technical and supervisory personnel.
• Bachelor’s degree in technical theater, theatrical management, or a related field supplemented by advanced technical courses in electronics or communications engineering.
• Other combinations of experience and education that meet the minimum requirements may be substituted.
• All finalists for positions are subject to a criminal background check applicable to the department or position.

Preferred Qualifications

• Experience with supervisory principles and leadership practices.
• Design, operation, and maintenance of technical equipment.
• Operation and maintenance of:
  • Audio systems
  • Video systems
  • Lighting systems
  • Rigging systems

Skills

• Knowledge of stage and event production operations.
• Operation and maintenance of audio, video, lighting, and rigging systems.
• Supervisory principles and leadership practices.
• Safety standards and regulatory requirements.
• Networked AV systems, digital distribution, and LAN/VLAN routing.
• Ability to:
  • Supervise and evaluate staff.
  • Interpret and approve technical drawings and documentation for major technical system fabrications and installations.
  • Communicate clearly with clients and staff.
  • Develop system modification recommendations.
  • Prepare written technical reports.

Pay

Pay and hiring range: $82,056.00 - $109,969.60 annually.

Pay range is the entire compensation range for the position classification. Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

Schedule

Monday – Friday, 8:00 AM – 5:00 PM.

Benefits

• Traditional pension with employer and employee contributions.
• 401(a) and 457 plans with employer contributions.
• Choice of generous medical HMO, PPO, or HSA/HDHP plans.
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan.
• Wellness incentive of up to $720 annually.
• Dental, vision, and life insurance options.
• Employer-paid long-term disability.
• Free bus/light rail pass.
• Tuition reimbursement program up to $6,500 per year.
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days.
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) for the birth, adoption, or foster care placement of a child during a 12-month period.
• Federal Student Loan Forgiveness offered through Savi.

Pension Information | Unit 007 Benefits