Production Service Clerk

Key Responsibilities

• Responding to customer inquiries
• Resolving customer issues
• Processing case orders and transactions
• Providing product information
• Handling customer complaints
• Maintaining customer records
• Processing consignment or service shipment paperwork
• Escalating complex issues as needed

Accountability

• Safety
• Quality
• Productivity
• High level of accuracy

Education and Experience

• High School Diploma or GED preferred but not required
• 3 to 6 months related experience and/or training preferred but not required

Knowledge and Skills

• Knowledge of appropriate software; ability to enter data efficiently and accurately (Microsoft programs)
• Good communication skills with supervisors, management, and production employees

Physical Requirements

• Able to work at an acceptable pace to meet productivity goals
• Able to sit, stand, and walk for long periods
• Able to go to plant floor multiple times per day to collect and distribute information
• Extended hours and overtime as required

Working Conditions

• Primarily office environment

Employer Information

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class.