Production Scheduler

About the role

The Production Scheduler is responsible for accurately processing customer orders from entry through delivery and payment receipt, while maintaining a positive customer relationship. This role works closely with Sales, Design, Sourcing, Scheduling, Accounting, and the production team. The Planner serves as a liaison between Sales and the customer and Production to ensure orders are handled accurately and professionally. In addition, the Planner partners with Accounting on Customer Information setup, payment terms, and accounts receivable matters.

Responsibilities

• Receive forecasts and order book information and develop delivery plans to meet customer requirements efficiently.
• Coordinate delivery plans with Customer Service and adjust them as customer and business needs change.
• Provide lead time estimates for customer quotes.
• Define stock levels needed to maintain customer service requirements, including VMI support.
• Create production plans to meet delivery commitments while optimizing material, labor, and space utilization.
• Develop raw material requirements plans based on production schedules and coordinate with Production, Buyers, Sourcing, and Customer Service.
• Initiate internal actions to support customer delivery commitments.
• Create raw material optimization plans.
• Generate manufacturing orders and release them to the shop floor.
• Handle vendor inquiries by phone in a professional and courteous manner, including order details and delivery coordination.
• Liaise with Engineering, Sales, and Purchasing regarding orders, quotes, lead times, and related matters.
• Maintain accurate and current vendor/item records, purchase orders, and manufacturing order information.
• Schedule shipments for customer orders, prepare bills of lading and shipping labels, and arrange pickups.
• Coordinate shipment dates to maximize truck utilization and reduce freight costs by consolidating multiple orders onto one truck.
• Check purchasing proposals daily based off forecast, inventory levels, open orders, supplier's lead times and MOQs, and any other demand signals.
• Monitor and expedite open Purchase Orders to ensure on-time delivery from vendors.
• Conduct cycle counting on our raw material and component inventories.
• Report on any discrepancies found on inventory counts.
• Perform other duties and special projects as assigned.

Requirements

• High School diploma required.
• Some college coursework or previous Supply Chain Management, Procurement, Operations training preferred.
• 2+ years' experience in Customer Service position within a manufacturing environment.
• 1+ Years in an Accounts Receivable or Collections position.
• 2+ years of experience.
• Fluent in English, both written and verbal.
• Optional in Spanish, written/verbal, is considered an asset.

Qualifications and skills

• Demonstrated proficiency with Planning and Organizational skills.
• Demonstrated knowledge of Accounts Receivable and Collections procedures and best practices.
• Demonstrated interpersonal, oral & written skills.
• Demonstrated ability to identify and solve complex customer problems.
• Demonstrated ability to team sell at multiple levels.
• Proven ability with MS Office.
• Ability to read, analyze, and interpret complex business-related documents.
• Ability to respond effectively to inquiries or complaints.
• Ability to make effective and persuasive speeches to the company, customers, and potential customers.

Work environment

The duties of this job include physical activities such as stooping, kneeling, standing, reaching, walking, lifting (1-40lbs), gripping, pushing/pulling, talking, hearing/listening, seeing/observing, and repetitive motions. Specific vision abilities required by this job include close, distance, and peripheral vision, depth perception, and the ability to focus.

Office working conditions are normal for an office environment. Work may sometimes require weekend and/or evening work. The Customer Service Representative's role has cyclical stress due to frequent goals and deadlines and daily stress due to the responsibility associated with the incumbent's decisions, outcomes, and potential outcomes. The incumbent is faced with constant interruptions and frequently meets with others. Plant working conditions include noise more than 90 dB and some dust. Personal Protection Equipment is provided.

Health, safety and environmental obligations

• Maintain knowledge and ensure that work is in compliance with the provision of the Act, the regulations and all health and safety policies, programs, and practices, as they pertain to the workplace.
• Report to the employer, supervisor or a Health & Safety representative, any contravention of the Act or regulations, or any hazard they are aware of.
• Use or wear equipment, protective devices, or clothing that the employer requires to be used or worn in a manner that will not endanger the client, themselves, or another employee.
• Report immediately to the employer or supervisor the absence of or defect in any equipment or protective device of which the employee is aware and which may endanger the client, themselves, or another employee.
• Ensure that they do not engage in any prank, contest, and feat of strength, unnecessary running, or rough and boisterous conduct.

Company values

Our core values are Simplicity, Empowerment and Respect. Our ways of working are characterized by Customer First, Cooperation, and Communication. This means that we are always putting customers first, through cooperation and communication. We respect each other and the environment. People are empowered to grow and innovate to simplify.

Sustainability

We optimize total cost and reduce environmental impact with innovative packaging and logistics solutions. Sustainability is an integral part of our value proposition to the market. Working with sustainability means that we care for the welfare of our employees and other stakeholders while maintaining balance in the economic, social and environmental aspects of our business.