Production Representative (Heavy Equipment and Truck Inspector / Mechanic)

Responsibilities

• Managing all aspects of the online inspection and production process, including heavy equipment and truck inspections, research, photography/video, descriptions, and logistics.
• Working with our customers, including loading and unloading, customer assistance, troubleshooting, etc.
• Scheduling and coordinating heavy equipment inspections with our partners/customers.
• Construction equipment and customer support, including loading, unloading, minor repairs, customer assistance, troubleshooting, etc., as required.
• Maintain industry-leading customer service levels with our sellers and buyers, including customer inquiries, disputes and positive resolutions, always fostering a culture of Doing the Right Thing.
• Researching a wide range of assets via internet and various sources.
• Develop, maintain, implement and follow policies and practices for safe and efficient operations.
• Writing professional asset descriptions that are informative, detailed, accurate and global buyer-focused.

Requirements

• Experience with heavy equipment and machinery, such as construction equipment, agriculture equipment, trucks, or industrial equipment.
• Minimum 5 years mechanical, fleet, rental, service or related equipment experience.
• Significant customer engagement, service and support experience.
• Strong equipment and mechanical skills and diagnostic experience.
• Decent proficiency in computer skills, applications, internet, etc.
• Some experience with photography and/or video, recommended.
• Strong people, partner and team management experience.
• Experience with many internet technologies, including eBay, etc., useful, but not required.
• Able to manage projects with multiple tasks, resources, and customer interaction.
• Attention to detail and mechanically inclined.
• Able to climb on and inspect large construction equipment regularly.
• Able to work flexible work schedules, including traveling to customer locations.
• Have excellent oral and written communication skills and a great team player.