Production, Quality & Chain of Custody (COFC) Business Analyst

About the role

The role involves overseeing the global lifecycle of IT equipment supporting both internal operations and external client environments. This includes managing production, quality, and chain of custody processes regionally while providing global oversight.

Responsibilities

• Build strong partnerships across regional supply chain and operational teams to understand workflows, challenges, and opportunities for improvement
• Support audit readiness, compliance initiatives, and operational controls related to equipment and media handling
• Lead global continuous improvement initiatives focused on operational efficiency, quality, compliance, and scalability
• Analyze operational data to identify trends, risks, bottlenecks, and optimization opportunities
• Design and maintain dashboards, KPIs, and executive reporting that support operational and strategic decision making
• Develop and maintain process documentation, SOPs, process maps, and operational standards
• Drive standardization and governance across regional production and chain-of-custody operations
• Support operational readiness for new workflows, tools, and business initiatives

Requirements

• 7+ years of experience in supply chain, operations, logistics, or process improvement roles
• Experience managing or supporting IT equipment lifecycle operations and/or storage media handling
• Strong analytical skills with experience translating operational data into actionable insights
• Proficiency on operational reporting tools (Excel, Visio, Power BI, Qlik, Tableau)
• Demonstrated process mapping and workflow optimization experience
• Experience creating SOPs, operational procedures, and process documentation
• Strong stakeholder management and communication skills
• Proven ability to work effectively across multiple teams and regions

Qualifications

• LEAN, Six Sigma, or other continuous improvement certifications (preferred)
• Experience with chain of custody, data sanitization, or regulated asset handling processes
• Knowledge of inventory management, reverse logistics, or asset recovery operations
• Strong presentation and executive communication skills
• Intellectual curiosity and a proactive mindset toward operational improvement

Skills

• Expertise in IT equipment, process mapping, SOP development, and leveraging data for decision making
• Ability to work seamlessly with multiple stakeholders in a matrixed environment
• Proven ability to drive progress on operational performance and continuous improvement initiatives

Benefits

• One of the most comprehensive and generous benefits plans available
• Includes merit increases, incentive compensation (exempt roles only), paid holidays, paid time off, medical, dental, vision, short and long term disability benefits, 401(k) +match, life insurance, and various wellness programs

Pay

$105,000 - $130,000 USD Annual + Benefits + Bonus

Schedule

Full-time