Production QA - Quality Technician-DGM

About the role

Protect the customer by ensuring all processes are conducted in a controlled manner per internal documents and work standards.

Responsibilities

• Select and effectively apply problem solving tools such as fishbone and 5-why analysis to identify nonconformances, root cause, and facilitate implementation of corrective actions and error-proofing.
• Use work standards to audit and evaluate effectiveness of processes.
• Conduct regular audits of production to ensure accuracy and quality of work.
• Use blueprints/engineering drawings to identify required inspection points and qualify products, including molded components, finished product, and incoming material.
• Timely follow through with all departments to provide part acceptability criteria and samples, documented deviations, certificates of conformance, and other quality documentation as needed.
• Disposition returned materials per the identified RMA (Returned Material Authorization) process.
• Rework finished goods and/or molded components as needed to meet quality standards.
• Enter information into D365, Excel, and other software-based programs to track scrap, returned part disposition, and other assigned tasks.
• Work effectively with all departments to ensure quality concerns are addressed in an accurate and timely manner.

Requirements

• Minimum of two (2) years related experience and/or training or equivalent combination of education and experience preferred.
• Experience evaluating the quality of injection molded and thermoformed products preferred.
• High school degree or GED equivalent required; Associate degree (A.A.) or equivalent from two (2) year college or technical school preferred.

Skills

• Able to interpret engineering drawings for inspection criteria.
• Proficient in the use and handling of gages and capable of working in metric and English units of measure.
• Capable of conducting internal ISO audits of processes.
• Proficient in the use of MS Office Suite and able to generate effective reports and communications (e.g., emails, audit reports, process graphs).
• Utilize D365 as needed to disposition RMAs, generate part inspection/containment lists, move parts to/from system locations, and perform other required tasks.
• Ability to lift/move boxes up to 40lbs in order to contain/inspect product as needed.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with company match.
• Employer-paid life insurance and AD&D.
• Employer-paid disability.
• Wellness program.
• Adoption assistance.
• Tuition assistance.
• Employee assistance program.
• Work-life balance.
• Paid time off (PTO), sick leave, and paid holidays throughout the calendar year (consistent with relevant state law and company policies).